About

• Job Description
• Fixed Term 16 months Contract
• 81,672.54 per annum plus Superannuation
• Join the City Services & Living team
• Hume City Council is one of Australia’s fastest growing and culturally diverse councils. We put the customer and our community at the centre of all that we do, ensuring our services are efficient and accessible.
• To contribute to the provision of high-quality library services that meet the educational, recreational and information needs of the diverse Hume community by providing a high level of customer service and assisting in the maintenance of the library collections.

What you’ll be doing

• Undertake regular direct customer service duties including evening and weekend shifts.
• Supervise library operations and staff when rostered as Shift Supervisor.
• Respond to customer enquiries in a timely and effective manner referring complex matters to senior staff as appropriate.
• Manage opening and closing procedures as required.
• Provide assistance to customers using technology including online resources, print management system and using library computers.
• Collaborate with team members to provide high-quality library service to the Hume community.
• Develop, facilitate and implement a diverse range of library and learning activities and programs for young people aged 12-25 across the Hume Municipality.
• Report on outcomes for programs, activities and events.
• Maximise young people’s use of Hume Libraries by identifying opportunities and developing and implementing links with existing and new library programs.
• Engage with young people in the library to encourage positive behavior.

The skills and experience you’ll bring to the role

The following management skills are required to be utilised

• • Demonstrated organisational skills and the ability to supervise staff and manage a rostered shift.
• • Understanding of personnel practices including those related to Equal Employment Opportunity (EEO) and Occupational Health and Safety (OH&S) and the ability to provide employees with supervision, guidance and on the job training.
• • The ability to plan and organise work to achieve specific and set objectives in the most efficient way possible with available resources and set timelines.
• • Demonstrated ability to manage library customer’s requests from initial contact to successful resolution in a timely, effective and efficient manner.
• Required Certifications & Qualifications

The following qualifications and experience are required for the position

• • Graduate Diploma in Information Management or equivalent, facilitating eligibility for professional membership of the Australian Library and Information Association.
• • Strong customer service skills with an ability to deal with challenging customers, whilst maintaining a positive Council image
• • Demonstrated experience to plan, develop and deliver youth programs in a library setting including school holiday programs, events and activities.
• • Demonstrated experience in developing, maintaining, and evaluating youth focused collections to align with evolving community interests and needs.
• • Demonstrated experience engaging with young people in a library environment to effectively encourage positive behaviour.
• • Demonstrated ability to convey computer and library literacy to the community
• • Demonstrated experience, knowledge and practical skills in using both electronic and print-based information resources.
• • Demonstrated ability to plan, develop and deliver programs.
• • Current Driver’s Licence.
• • Current Employee Working with Children check.
• Why Hume City Council?

A leader in local government, we’re committed to creating an inclusive and collaborative work environment that is guided by our values

• We’re better, every day: We give things a go and value progress over perfection. We have permission to go for it and are expected to reflect and learn.
• We’re in it together: At Hume, everyone matters. We Welcome and include all. Respect and safety are expected.
• We show up: We empower and trust others and own our work. We rise to the challenges and are expected to do what we say we will.
• All for Hume: We strive to achieve our best for the Hume Community. We are proud and passionate about working towards better outcomes and expect they are at the centre of everything we do.
• We offer a competitive salary package, professional development opportunities, and a supportive work environment.
• A child safe organisation and an equal opportunity employer. Council encourages people of all ages, people with disability, Aboriginal and Torres Strait Islander people, LGBTIQA+ people and people from culturally diverse backgrounds to apply.
• All candidates will be required to undertake background and probity checks including Reference Checks, Working with Children Check, and a Criminal Record Check.
• Additional Information
• Position Description