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• $90,188 + super + NFP salary packaging benefits Permanent Full Time Contract Location: Garramilla (Darwin) NT 0800 Make a meaningful difference to the lives of Australians in need Life at Mission Australia When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all. Find out more about us and our purpose. Your Opportunity The Assertive Engagement Program is a vital service dedicated to supporting young people at risk of disengaging from education, family relationships, and experiencing homelessness. The program focuses on building pathways to social inclusion, education, and employment, while strengthening family connections where appropriate. As a Youth Case Manager, you will deliver person-centred, strengths-based support to young people and their families to help them make positive, sustainable changes. Working collaboratively, you will guide clients through referrals and individualised planning to access housing, employment, education, and wellbeing services. This is an on-site position based in Darwin, where you will provide holistic, culturally responsive case management aimed at breaking the cycle of homelessness and disadvantage and supporting young people to thrive in their communities. Your Key Responsibilities Respond to internal and external referrals, including those from FDV and AOD services, and assess suitability for support. Conduct comprehensive face-to-face assessments using approved tools and complete associated documentation. Develop holistic, culturally responsive case plans in partnership with clients to support wellbeing, housing, and independence goals. Maintain clear professional boundaries while supporting clients to build life skills and capacity. Provide ongoing formal and informal case management and regularly review individual progress. Connect clients with appropriate supports, including health, education, AOD, FDV, social and community services. Complete case management duties including referrals, support letters, appointment coordination, and advocacy across service systems. Requirements for Success Degree in Community Services (or related field) with at least one year’s experience, or Associate Diploma with relevant experience, or equivalent practical experience. Understanding of issues impacting homelessness including AOD, FDV, mental health, and unemployment. Demonstrated experience in case management, including assessments, planning, advocacy, and accurate record-keeping. Knowledge of and ability to build networks with housing, accommodation, community services, and government agencies. Experience working with diverse client groups, particularly youth and families affected by complex issues. Strong verbal and written communication skills, with digital literacy across Microsoft Office and case management systems. Current First Aid and CPR Certificate. Full driver licence with no restrictions Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people. Your Benefits To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including: Rewarding work – every day you know you’re making a real difference Not-for-profit salary packaging, reducing your tax (details via AccessPay) Free external, confidential counselling and access to chaplaincy support. Volunteering opportunities Extra leave available including an additional public holiday, additional annual leave day on your work anniversary and the opportunity to purchase further annual leave. Our Culture Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career. We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve. We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia. If you live with disability and require support to submit your application, please email talentattraction@missionaustralia.com.au or visit our Careers page for additional contact details. We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at deadlycareers@missionaustralia.com.au How To Apply To be considered for this opportunity, click ‘apply’ and send your application today! As a committed Circle Back Initiative employer, we will respond to your application. Applications for this role are shortlisted as received and we are interviewing through the advertising period. Please apply as soon as possible to be considered. Thank you Mission Australia is a national Christian charity motivated by a shared vision of an Australia where everyone has a safe home and can thrive. Since 1859, we’ve been standing alongside people in need across Australia, offering real hope that has lasting impact. Backed by our supporters, churches, partners, and funders, we work together for the long-term wellbeing of anyone who needs us, reflecting our values of respect, compassion, integrity, perseverance and celebration. We collaborate with people experiencing homelessness or disadvantage to tackle the root causes of their challenges through providing access to safe, affordable homes and innovative, evidence-based support services. Every day we deliver homelessness crisis and prevention services, provide social and affordable housing, assist struggling families and children, address mental health issues, fight substance dependencies, support people with disability and much more. Mission Australia believes a person’s circumstances shouldn’t define their future and that given the right support, everyone can reach their full potential. That’s why we stand together with Australians in need, until they can stand for themselves. Learn more about Mission Australia and our purpose.