About

We’re looking for a proactive, detail-driven Virtual Assistant to join us long-term (20–40 hrs/week). This role covers admin, member care, scheduling, and marketing support so our founders can focus on growing the business. You’ll be part of a small but fast-growing wellness brand, with training and room to grow. Work Remotely? Yes Work Hours: Must be available during Sydney, Australia working hours (Monday–Friday, 7am–4pm PHT). Company: We are Sento Club, a wellness studio in Newcastle, Australia, inspired by Mediterranean living and longevity. We offer Reformer Pilates and infrared saunas, and we’re building Australia’s leading lifestyle longevity brand. Website: sentoclub.com.au Instagram: instagram.com/sentoclub You’re someone who: - Is organised, detail-obsessed, and gets it right the first time. - Spots problems before we do — and brings solutions. - Has strong written and spoken English. - Can manage multiple systems, platforms, and client relationships without dropping the ball. - Has reliable internet and a quiet work environment. - Wants a long-term role with growth opportunities. You’re not someone who: - Waits for us to chase you for deadlines. - Needs constant hand-holding. - Sees this as a short-term job. Typical Weekly Tasks: - Client communications: reply to emails/SMS/DMs, handle membership suspensions & cancellations, manage bookings, waitlists & class changes, prep new member induction lists. - Pipeline support: update the weekly Pipeline sheet (attendance, color-coding, hot leads), log actions, and flag rollover opportunities. - Ops admin: roster updates, instructor comms, onboarding checklists, supplier coordination, file hygiene in Google Drive. - Marketing support: schedule content, export reports, pull testimonials, keep promo calendar tidy. - Meta Ads management: monitor performance, generate new creatives (Canva, templates), and report on results. - Payments & reporting: reconcile simple payments, follow up failed charges, export weekly KPIs (trial conversions, rollovers, churn flags), run payroll. - Reporting for CEO: prepare concise weekly reports across operations, ads, retention, and growth metrics. - Process excellence: document steps, improve SOPs, and help us maintain consistency. In return: - Consistent hours (20–40/week). - A long-term role with growth opportunities. - Training, SOPs, and clear systems so you can succeed. - A team culture where your work genuinely matters. Tools we use (tell us your experience): Slack Google Workspace (Gmail, Calendar, Drive, Sheets, Docs) Hapana (or similar studio platform: Mindbody, etc.) Stripe (basic exports, failed payment follow-ups) Meta Ads Manager / Business Suite (campaign monitoring & creative updates) Canva (for resizing and generating creatives) Twilio or other SMS tools (bonus: Zapier experience) Xero for accounting How to Apply Submit your CV/resume and a short cover note through Upwork with subject: “Applying for VA Role Sento Club”). In your application, include: - Your relevant VA/admin experience. - Your proficiency with the tools listed above (bullet points are fine). - A brief example (3–5 sentences) of a time you spotted a problem early and solved it. - Your hourly rate, available start date, and weekly hours you can commit (20–40). - The sentence - "I'd love to work with you guys!" Good luck — we can’t wait to meet you!