About the role:

You will be responsible for day-to-day maintenance and management of information in SAP SuccessFactors particularly in the Employee Central (EC) module and onboarding of new starters, ensuring all information is received to create a new employee profile.

The EC module contains information on position management, organisational structures, employee information and workflows related to approvals for actions by delegates in the system. This role oversees the functions of the system for EC and onboarding, ensuring workflows reach the correct delegate, information is maintained accurately and actions relating to information flowing across the system are processed in a timely manner.

Key Responsibilities include:

• Ensure timely and accurate HR delegation, process and policy advice is provided to staff within the DGS cluster, using sound consultancy and negotiation skills to assist clients in clarifying needs, expectations and outcomes as well as providing advice in a timely manner.​ Ensure workflow management in SuccessFactors is in line with relevant departmental HR delegations.

• Provide advice and support on a broad range of HR system, position management and recruitment issues and practices, offering system solutions which are in line with organisational priorities and relevant government and department policy.

• Work with other teams to provide support and response to day-to-day HR questions and queries, using the Salesforce system to resolve tier 2 customer queries and tier 1 escalations. ​

• Support workforce planning and establishment management by maintaining and updating the organisational structure with SAP SuccessFactors.

• Prepare succinct and high-quality briefs, reports and other correspondence on a range of employment and workforce issues within tight timeframes.​

Key capabilities include:

• Communication: strong communication skills with both internal and external stakeholders; ability to tailor communications according to the audience and/or audience preference with the ability to influence and negotiate with stakeholders at varying levels.
• Flexibility and adaptability: ability to take on a range of tasks and adjust approach and priorities to suit to changing requirements and the ability to multi-task and manage multiple priorities.
• Critical Thinking and Problem Solving: resolves issues through understanding and interpretation of existing processes and guidance, applying critical thinking and problem-solving concepts in the right context.
• Systems Thinking: understands system workflows and impacts of particular courses of action on other parts of the system, function or team more broadly.

Mandatory/desirable requirements

• Experience managing workflows within SAP SuccessFactors (Employee Central) ​is highly desirable.
• Experience with high volume processing of workflows, queries and requests.
• Experience maintaining organisational establishments and position data within a HR information system.
• Understanding of the legislative and industrial framework that applies to Victorian public servants, including the Public Administration Act 2004, the Fair Work Act 2009, Executive Handbook and the Victorian Public Service Enterprise Agreement 2024.
• Experience using Salesforce or a relevant service management tool to manage customer queries and requests.

Qualifications and Experience:

• Relevant to the role requirements

Eligibility:

• Candidates must be an Australian citizen or a Permanent Residence to be eligible to apply.
• Hold an active police check or be willing to obtain

Benefits of Contracting with Randstad:

• Access to benefits platforms with discounts at major retailers
• 3 weekly pay runs
• Exclusive access to roles before they go to market
• Employee assistance programme, including counselling services

If you would like to be considered for these roles, this is a great opportunity to tell Randstad about you. Please click “Apply Now” to submit your current resume.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.