
Virtual Assistant Needed
Upwork
Remoto
•13 hours ago
•No application
About
Hello! After years of hard work and dedication, I've built a successful business right here in my local community. It’s been an incredible journey, and I’m proud of what we’ve achieved. Now, the exciting moment has come to share our products/services with the rest of the world. As I take this next big step, I know I can't do it alone. I’m looking for more than just "help"—I'm looking for talented, trustworthy partners in key regions who can act as my trusted extension and help me build a truly global presence, all while working remotely. ### THE ROLE YOU'LL PLAY As my Global Operations Partner, you will be the heart and soul of our business in your region. You will be the friendly voice for our clients, the resourceful problem-solver who understands local nuances, and the reliable backbone that keeps our operations running smoothly. Your role is crucial; you will directly shape our customers' experience and our success in a new market by bridging cultural and language gaps with professionalism and warmth. ### WHAT YOU’LL BE DOING DAY-TO-DAY * **Client Relationship Management:** You'll be the first point of contact for our clients in your area. This means engaging in natural, professional conversations via email, chat, and occasionally phone, all in your native language, to provide support and build lasting relationships. * **Localization & Website Management:** You’ll help our brand feel right at home. This involves translating and adapting website content, product descriptions, and marketing messages so they resonate perfectly with the local culture. You'll also help keep the regional website up-to-date. * **Technical & Product Support:** You’ll become a product expert, helping customers with basic technical support and device troubleshooting. Don’t worry, we’ll provide all the training you need! * **Local Operations & Administration:** You'll assist with essential local administrative tasks. This could include managing communications with local banks, processing orders, or handling other region-specific operational needs. ### ELIGIBILITY: WHERE WE'RE HIRING To facilitate our initial expansion and ensure smooth local operations, this remote partner role is currently open to residents of the following countries: | | | | | :--- | :--- | :--- | | 🇦🇺 Australia | 🇫🇮 Finland | 🇳🇴 Norway | | 🇦🇹 Austria | 🇫🇷 France | 🇳🇿 New Zealand | | 🇧🇪 Belgium | 🇩🇪 Germany | 🇸🇬 Singapore | | 🇨🇦 Canada | 🇮🇪 Ireland | 🇪🇸 Spain | | 🇩🇰 Denmark | 🇮🇱 Israel | 🇸🇪 Sweden | | 🇯🇵 Japan | 🇮🇹 Italy | 🇨🇭 Switzerland | | 🇳🇱 Netherlands | 🇹🇼 Taiwan | 🇦🇪 UAE | | 🇬🇧 UK | 🇺🇸 US | | ### WHO WE’RE LOOKING FOR: A PARTNER, NOT JUST AN EMPLOYEE This is the perfect role for you if you are a natural self-starter who thrives on autonomy and takes pride in your work. You're comfortable navigating new software, websites, and online banking platforms, and when you don't know something, your first instinct is to figure it out. You genuinely enjoy talking to people and have a knack for making them feel heard, understood, and valued. You are also incredibly organized and trustworthy, with a keen eye for detail and the ability to manage sensitive information with the highest level of integrity. Most importantly, I need a proactive problem-solver who doesn't wait to be told what to do, but instead sees potential issues and thinks about solutions. ### WHY YOU’LL LOVE BEING A PART OF THIS JOURNEY * **Direct Impact:** You won't be a small cog in a giant machine. Your work will directly contribute to our growth and success, and you’ll see the results of your efforts every day. * **Full Flexibility:** This is a fully remote role. You’ll have the freedom to manage your own time and work from wherever you are most comfortable. * **A Culture of Trust:** I believe in empowering people. You will be given the autonomy and trust to own your responsibilities and make decisions. * **Grow With Us:** You are joining at a foundational moment. As the business grows, so will the opportunities for you. If you are excited by the prospect of helping a passionate business grow globally and believe you have the skills and mindset to be a true partner on this adventure, I would love to hear from you.