About

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, https://risk.lexisnexis.com About our Team LexisNexis Risk Solutions is seeking a bright, dynamic, and hands-on 2nd Line Support Analyst to join our esteemed team. This role will be based in our St Leonards Sydney office and will focus primarily on providing technical support to users in Australia, while also working in close collaboration with colleagues to support users across the Asia-Pacific region. About The Role The successful candidate will additionally liaise with 1st line Service Desk analysts and 3rd line senior support specialists to ensure the delivery of efficient, reliable, and seamless IT operations As a member of our global Infrastructure and Enterprise Services group, consisting of over 130 professionals and providing support to more than 11,000 Windows and MacOS users across diverse business units and geographical regions, you will assume a critical role in ensuring the consistent delivery of world-class IT support services. Responsibilities Proven enterprise-level experience supporting both MacOS and Windows environments Proficiency with Windows build and deployment tools (e.g., Microsoft Autopilot, MDT, SCCM) Experience with MacOS management tools (e.g., JAMF Pro) Strong knowledge of Active Directory administration and account management processes Expertise in troubleshooting Microsoft Teams and Outlook, including Exchange/Office 365 connectivity issues Experience with VPN solutions (e.g., Cisco VPN with multifactor authentication) Familiarity with ITSM platforms (e.g., ServiceNow, Remedy) Skilled in connecting and supporting mobile devices (iOS, Android, Windows) in a corporate environment Competence in basic hardware maintenance and troubleshooting (e.g., Dell laptops, MacBooks, iPhones, etc.) Experience operating AV equipment (e.g., Logitech Rally systems) Requirements Fluency in spoken and written English, with strong communication skills A strong communicator who values teamwork and customer service Independent, reliable, and responsible, with excellent attention to detail Highly organised and able to prioritise effectively Flexible in finding solutions, yet process-oriented, with the ability to follow established procedures while also identifying opportunities for improvement Proactive in problem-solving, with a hands-on approach to technical challenge Experience with Citrix client troubleshooting Basic network troubleshooting skills Foundational knowledge of PowerShell scripting Learn more about the LexisNexis Risk team and how we work here We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions. Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries. . LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries. For more information, please visit www.risk.lexisnexis.com and www.relx.com.