Technical Support Manager
Remotive
Remote
•20 hours ago
•No application
About
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
We are seeking a skilled and motivated individual to join our dynamic team. The ideal candidate will have hands-on experience with IBMi development and a strong understanding of Change Management software, specifically Implementer. This role requires excellent communication skills, the ability to work independently, and the capacity to handle multiple tasks efficiently.
- Utilize Change Management software, particularly Implementer, to replicate customer issues.
- Collaborate with team members to grasp new technical concepts quickly.
- Write and maintain clear, concise documentation and emails.
- Interact professionally with upper management and other stakeholders.
- Motivate team members and contribute to a positive work environment.
- Remain calm and effective in crisis situations.
- Supervise a small team of technical engineers.
Qualifications
- Minimum 3 years of hands-on IBMi development experience.
- Perform basic operations on the IBMi.
- Proficiency in Change Management software, especially Implementer, is a huge plus.
- Strong ability to work independently and manage multiple tasks.
- Excellent communication skills, both written and verbal.
- Experience in writing public-facing documents and professional emails.
Requirements
- PTC anticipates the salary range for this position to be between $80,000-$95,000.
- The actual pay may be lower or higher depending on your skills, qualifications, experience, and location.
- This role might be eligible for discretionary bonuses.
- Opportunity to become a PTC shareholder through stock grant programs or employee share purchase program.
Benefits
- Medical, dental and vision insurance.
- Paid Time Off and Sick Leave Policies.
- Tuition Reimbursement.
- 401K.
- Flexible spending accounts.
- Life insurance and disability coverage.
