About

• With more than 45,000 employees and partners worldwide, the Customer Experience
• and Success (CE&S) organization is on a mission to empower customers to
• accelerate business value through differentiated customer experiences that
• leverage Microsoft’s products and services, ignited by our people and culture.
• We drive cross-company alignment and execution, ensuring that we consistently
• exceed customers’ expectations in every interaction, whether in-product,
• digital, or human-centered. CE&S is responsible for all up services across the
• company, including consulting, customer success, and support across Microsoft’s
• portfolio of solutions and products. Join CE&S and help us accelerate AI
• transformation for our customers and the world.

• Within CE&S, the Customer Service & Support (CSS) organization builds trust and
• confidence for every person and organization through delivering a seamless
• support experience. In CSS, we are powered by Microsoft’s AI technology to help
• consumers, businesses, partners, and more, resolve their issues quickly and
• securely, helping prevent future problems from occurring and achieving more from
• their Microsoft investment.

• We are looking for an individual who is a service delivery focused subject
• matter expert. You will be responsible for frontline engineer or delivery
• partner support staff technical readiness and process compliance. You will
• provide in-depth technical & subject matter expertise for one or more products,
• services, or scenarios all while driving delivery excellence in a collaborative
• environment to achieve superior customer outcomes. Your primary accountability
• is to the support staff and managers on the teams you work with. This
• opportunity enables and promotes career growth as a recognized technical SME.

• This role is flexible in that you can work up to 50% from home.

• Microsoft’s mission is to empower every person and every organization on the
• planet to achieve more. As employees we come together with a growth mindset,
• innovate to empower others and collaborate to realize our shared goals. Each day
• we build on our values of respect, integrity, and accountability to create a
• culture of inclusion where everyone can thrive at work and beyond.