About

• Support Technician and Implementation Specialist
• Position

The position is for a motivated Level 3 support technician and implementation specialist that will require the following

• The ability to duplicate system problems and define root causes, using product designs, code, or specifications
• The ability to investigate data related issues by directly querying a SQL Server database. A thorough knowledge of the system database schema and the ability to write complex queries will be needed
• A thorough understanding of cloud infrastructure and configuration including the use of online diagnostic and monitoring tools
• The ability to read C Sharp code and use a development environment such as Visual Studio for investigation
• A thorough understanding in the use of other testing and diagnostic tools such as Postman and Chrome Developer tools
• The ability to implement and support pharmacy dispense system integrations. This will require specialist knowledge in each of the supported dispense systems and integration models.
• Produce and maintain detailed documentation for dispense system integrations

Skills

• Positive phone manner
• Strong organizational skills
• Effective problem-solving methodology
• Effective technical support for customers
• A strong knowledge of SQL Server and SQL Server Management Studio
• A basic understanding of C Sharp
• A strong knowledge of AWS and Azure
• A strong knowledge of various development, testing and diagnostic tools

Experience

• Knowledge of pharmacy DAA packing
• Previous technical support experience highly desirable

Work Conditions

• Melbourne based- Eastern suburbs.
• Occasional local & interstate travel for industry conferences.