About

Technical Service Representative High impact, autonomous role Technical and Soft skills capability Work for a global industry leader and be based in Sydney Attractive Salary Join our team as a Technical Service Representative, where you'll play a vital role in ensuring compliance and hygiene across diverse environments across all the designated sectors that Solenis Diversey supplies products and services. About us At Diversey-A Solenis Company, we are the pioneer, the facilitator of our clients in a wide range of industries around the globe. We do this with our revolutionary cleaning and hygiene technologies - such as floor care machines, cleaning tools & utensils, and chemicals for Food & Beverage industry. As an employee: At Diversey, we have a culture with focus on diversity, inclusion, well-being, flexibility and orderliness - where we respect each other, where we as a company have employed the whole person, and where there is room for and understanding of the whole person. We value the great importance of a good social environment, and we prioritize a safe working environment where you can feel safe and comfortable. Employee satisfaction and engagement is very important to us - we want to make sure that you develop and stay with us for many years. About the role: This role is centered on delivering exceptional service across a wide range of industries. As a Technician Service Representative, you’ll take a hands-on, customer-focused approach to supporting our operations in key sectors including Retail, Food Service, Inflight Catering, Hospitality, Healthcare, Distribution, and Building Service Contractors (BSC) Travel is a significant part of this role, so flexibility and reliability are essential. Key responsibilities: Conduct monthly customer service visits and respond to service calls, breakdowns, and repairs Perform installations, preventative maintenance, and equipment refurbishments Deliver customer training and ensure sign-off on installations and onboarding Maintain accurate Safety Data Sheets (SDS) and serviceable Field Test Kits and toolkits Monitor product usage and stock levels, reporting discrepancies to the State Manager Build strong relationships with Store Managers, Area Coaches, and Regional teams Address customer needs and complaints within defined timeframes Support new store rollouts and ensure minimal disruption during installations Attend in-house training sessions and adhere to company policies and safety standards About you Attention to detail and accuracy Effective planning, prioritization, and execution Independent thinker with sound reasoning and problem-solving skills Self-motivated and able to work without supervision Personable and collaborative team player Skilled in client communication and relationship-building Proficient in documentation and training delivery Capable of conducting product application training If you're passionate about service, thrive in a hands-on role, and enjoy working independently while making a real difference, we’d love to hear from you. Join a team that values professionalism, integrity, and continuous improvement. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team. Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability. Not seeing a role that best fits your career goals? Introduce yourself to our Talent Acquisition team with a brief note on how you believe you can best apply your skills and bring value to Solenis. Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 71 manufacturing facilities strategically located around the globe and employs a team of over 15,400 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company.