About

• Tech Services Operations Specialist **Internal Only**
• Application Deadline: 10 October 2025
• Department: Tech Services
• Employment Type: Permanent - Full Time
• Location: Villawood - Hybrid
• Reporting To: General Manager, Digital
• Compensation: $75,000 - $85,000 / year

• Description

Who We Are

• You might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.

• We put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone.

Diversity Matters

• We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

• We see you, we celebrate you, we want you!

Key Info

• Job title: Operations Specialist, Tech Services
• Role type: Full Time (weekend coverage required)
• Reports into: General Manager, Digital
• Location: Hybrid/Villawood, NSW
• Closing date: 10th October
• Ideal starting date: As soon as possible
• THIS ROLE IS OPEN TO CURRENT LUSH EMPLOYEES ONLY

About the Role

• The Tech Services team at Lush plays a crucial role in empowering our people through technology. As the first point of contact for all tech-related issues and questions, you will provide timely, friendly and knowledgeable support to teams in shops, offices and remote locations across Australia and New Zealand.

• We’re looking for a capable, curious and reliable all-rounder to join the Tech Services team. This is a hands-on role covering frontline support, vendor and contract management, infrastructure coordination and project delivery.

• You will be part of the team that keeps our day-to-day tech operations running smoothly. Resolving urgent tickets, managing vendors, finding cost savings, rolling out platforms and supporting business-critical systems.

• This role reports into the General Manager, Digital and will be a trusted operator across the wider tech function. It suits someone with a couple of years’ experience in technical support or IT operations who wants to broaden their scope and take real ownership. It’s a mix of help desk, project delivery and vendor management, with plenty of room to grow.

• Cover letters are appreciated.

• Key Responsibilities
• Actively manage our vendor relationships, coordinate support requests, track SLA performance, and keep external partners accountable
• Providing L1/L2 Support to shops, offices, and manufacturing teams
• Assist with hardware operations including procurement, provisioning, and deployment across a range of OS
• Support onboarding and adoption of new systems, including providing support, training and guidance to lift digital fluency across the business.
• Maintain strong knowledge of our global and local tech stack, to ensure effective troubleshooting and informed decision-making
• Develop and maintain relationships with global counterparts to promote alignment and knowledge sharing
• Support contract renewals and procurement with a focus on value, service, and alignment with our digital ethics and standards
• Champion smart, sustainable ways of working using modern platforms and tools to drive efficiency
• Help shape and improve internal processes, service quality, and the overall user experience of our systems

• Skills, Knowledge and Expertise
• Clear communicator, active listener and calm under pressure
• Open minded about platforms and has a passion for improving business tools and processes
• Practical knowledge of modern business tools, systems and troubleshooting
• Works independently and prioritises well in a busy, multi-tasking environment
• Has a keen and active interest in consumer and business technology
• Comfortable learning custom platforms and solving unfamiliar problems
• Organised, detailed, and always thinking a step ahead
• Practices data privacy compliance, and values ethical technology use
• Retail or manufacturing environment experience is a bonus

Our Perfect Match Is

• Working for Lush, but looking for something new
• Comfortable working with local and global teams
• Detailed-oriented, pragmatic, and kind
• Able to work from our Villawood office 3 days a week

• Benefits
• 50% discount on Lush products
• Profit-based bonus
• Paid day off for your birthday
• Employee assistance programme