About

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:

• Remote Customer Service: Providing customer service and support via phone, online chat, or text including:
  • Call center-based customer support in response to a high volume of low complexity inquiries
  • Customer issues analysis and resolution (typically performed in an office environment) in response to a lower volume of higher complexity inquiries
• Distribution Center Customer Service: Performed in a distribution center, product returns/repair center, or field walk-in customer service facility including:
  • Acting as liaison between customers, production and distribution departments related to specific customer orders
  • Providing technical and non-technical customer support in a walk-in service center

Incumbents matching to this specialization are not compensated based on achievement of sales targets. Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn't need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes. Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.

Qualifications

• Comprehensive knowledge of the specific discipline or the broader area in which the position operates
• Ability to execute specialized projects and activities
• Experience in managing and overseeing implementation of short-term activities

Requirements

• Ability to generate and initiate own workload without needing instructions or guidelines
• Experience in supervising less experienced professionals
• Focus on professional excellence and improving day-to-day activities/processes

Benefits

• Environment where employees feel valued, inspired, and supported
• Commitment to workplace happiness and healthy work-life balance
• Culture of inclusion and diversity

Company Description

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

• Nearly 490,000 passionate people present in nearly 100 countries
• Speaking more than 300 languages and dialects
• Delivering outstanding experiences anywhere
• Combining unique standards of process excellence with empathetic, high-touch support