About

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) is one of Australia’s largest providers of alcohol and other drug (AOD) programs including withdrawal management, residential and non-residential rehabilitation, and harm reduction programs. Salvos services go beyond addressing the core issues and challenges associated with problematic substance abuse and provide participants a place of hope, compassion, and dignity to recover safely.  About the role We are seeking an experienced and values-driven Team Leader – Case Management to lead a high-performing team within Adele House Alcohol and Other Drugs Residential Service. This role is critical to ensuring high-quality, client-centred, trauma-informed and recovery-oriented service delivery, while meeting organisational standards and funding body requirements. Reporting to the Service Manager, you will provide clinical and operational leadership to a team of Case Managers. You will oversee day-to-day service delivery, support staff to manage complex client needs, ensure strong clinical governance and data integrity, and drive continuous quality improvement across the service. This is a full-time permanent position is based in Dooralong, NSW, includes direct client work with a complex caseload and participation in an on-call roster. The salary is aligned with the SCHADS Award Level 6. How you will make an impact Oversee day-to-day service delivery in line with the Model of Care, evidence-based practice, funding requirements and quality and safety frameworks Ensure effective clinical governance, risk management and continuous quality improvement systems Maintain accurate, compliant client records that meet legislative and funding body requirements Ensure compliance with privacy and confidentiality legislation Conduct regular audits of the client data management system to meet funding, contractual, TSA and accreditation requirements Monitor service performance targets and work collaboratively with the leadership team to address issues Identify and escalate risks to meeting targets to the Service Manager Monitor and respond to risks to clients, staff and the organisation, including incident management and escalation as required Provide specialist expertise and support to staff managing complex case management issues Manage a caseload of clients with complex needs Ensure effective rostering, work allocation and on-call coverage Promote service user participation, feedback and evaluation Facilitate meetings as required Foster a positive, inclusive and constructive team culture Lead by example in line with TSA’s mission and values Provide line management, supervision and support to Case Managers Build strong, productive working relationships within the team Ensure effective communication systems and staff handover processes Embed reflective practice to support improved client outcomes Develop team capability through coaching, mentoring and training Monitor and support the health, safety and wellbeing of staff Participate in recruitment processes in collaboration with the Service Manager Address performance or conduct issues with support from the Service Manager Review service delivery data, evaluation outcomes and feedback with the team Support implementation and review of practice models, processes and service improvements Ensure service delivery data is accurately recorded and maintained Lead practice development initiatives within the team Build and maintain strong relationships with local community stakeholders Report to the Service Manager on progress against internal and external compliance requirements What you will bring  Minimum Diploma-level qualification community services or in a relevant field Demonstrated experience supervising and managing staff Extensive experience working in a relevant field (e.g. AOD, community services, residential care, case management) What we offer  Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.  Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.  Access to EAP and health & wellness initiatives incl Fitness Passport  Ongoing training and development opportunities that enhance on the job skills and proficiency.  Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.  How to apply Please submit your resume and cover letter detailing your alignment with the role's requirements. Together, we can create lasting change and build a more inclusive and compassionate community The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.