About

• Store Manager – Moomoo Experience Store (Financial Services / Client Service Centre Experience Preferred)
• About the Role
• Moomoo Australia is seeking an accomplished financial services professional, ideally with experience as a Branch Manager or Assistant Branch Manager, to lead the operations of the Moomoo Experience Store.
• This role requires a leader with strong operational discipline, a customer-centric mindset, and the capability to manage a client service centre–style environment with well-defined processes, compliance rigor, and performance accountability.
• The Store Manager will be responsible for day-to-day operational excellence, staff leadership, in-store event execution, and driving exceptional customer acquisition and engagement outcomes.
• Key Responsibilities
• 1. Operational Management
• Manage the store with the same precision, structure, and service discipline as a financial branch environment.
• Ensure strict adherence to onboarding, verification, and customer-handling protocols (non-advisory).
• Maintain orderly customer flow, queue management, and consistent service delivery standards.
• Oversee the implementation and continuous improvement of Standard Operating Procedures (SOPs).
• 2. Team Leadership and Development
• Lead, motivate, and develop a team of full-time and part-time employees to deliver operational and customer excellence.
• Conduct structured training sessions on service standards, onboarding procedures, and product knowledge.
• Foster a performance-oriented culture focused on accountability, efficiency, and high-quality customer outcomes.
• Ensure staff compliance with daily operational checklists, reporting requirements, and behavioral standards.
• 3. Customer Engagement and Service Delivery
• Deliver a premium, financial-institution–grade service experience aligned with Moomoo’s brand standards.
• Support customers through account opening, KYC verification, funding processes, and general operational inquiries.
• Resolve customer issues professionally and escalate complex cases appropriately.
• Build and maintain enduring customer relationships to strengthen loyalty and retention.
• 4. Performance and KPI Management

Monitor and manage store performance metrics, including

• Foot traffic
• Account registrations and openings
• Funded accounts
• Assets Under Management (AUM) inflows
• Develop and present detailed performance reports and insights to support continuous improvement.
• Ensure sales and service KPIs are consistently achieved or exceeded.
• 5. Event and Activation Management
• Plan and coordinate in-store events, workshops, and brand activations.
• Oversee scheduling, resource allocation, and on-site execution.
• Conduct post-event evaluations to identify learnings and enhance future activities.
• 6. Store Administration and Governance
• Manage store inventory, marketing materials, reward items, and operational supplies.
• Oversee staff scheduling, attendance, punctuality, and adherence to company policies.
• Essential Requirements

Previous experience in a financial services branch or client service centre, ideally as

• Branch Manager
• Assistant Branch Manager
• Senior Customer Service Manager
• Strong compliance and risk management awareness, with a demonstrated ability to uphold operational integrity.
• Proven leadership capability in managing frontline operations and achieving performance metrics.
• Exceptional interpersonal, communication, and customer engagement skills.
• Desirable Attributes
• Experience in customer onboarding, KYC procedures, or financial product operations.
• Advanced organizational, reporting, and analytical skills.
• Ability to coach, mentor, and develop high-performing teams.
• Key Success Indicators
• Store operations conducted with financial branch–grade discipline and consistency.
• Achievement or surpassing of KPIs related to customer acquisition, funded accounts, and AUM growth.
• Effective execution of in-store events with measurable customer impact.
• High standards of customer satisfaction and service consistency.
• Continuous improvement in staff capability and performance outcomes.