specialist care team leader
Randstad

east ryde, new south wales
•2 hours ago
•No application
About
Your New Role
Randstad is seeking a Specialist Care Team Leader to join a leading telecommunications organisation in Macquarie Park. Starting 23rd February 2026, you’ll lead a team of customer care experts supporting vulnerable customers and managing complex enquiries. You’ll drive performance, shape team culture, and create an environment where people thrive.
This is a full-time, office-based Specialist Care Team Leader role operating on a 7-day rotating roster, Monday–Sunday.
Shifts include:
- 8am – 4pm
- 10am – 6pm
- 12pm – 8pm
- Evening: 3pm – 11pm
- Night: 11pm – 7am
Your Responsibilities
- Lead and inspire your team to deliver consistently high customer outcomes
- Coach and develop team members through 1:1s, coaching and feedback
- Monitor performance dashboards, identify trends, and drive improvement initiatives
- Oversee daily operations to maintain quality, compliance, and service standards
- Support the management of complex or high-risk customer interactions
- Build strong relationships with stakeholders to influence and align team priorities
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