specialist care expert
Randstad

east ryde, new south wales
•2 hours ago
•No application
About
Randstad is looking for multiple Specialist Care Experts to join a leading telecommunications organisation in Macquarie Park, starting 23 February 2026.
In this role, you’ll support vulnerable customers by managing complex calls and messages about their accounts, offering calm guidance and genuine care. You’ll help customers navigate challenging situations with empathy and confidence.
This is a 24/7 rotating roster, Monday–Sunday, based onsite. Shifts include:
- 8am – 4pm
- 10am – 6pm
- 12pm – 8pm
- Evening: 3pm – 11pm
- Night: 11pm – 7am
Once training is complete, you’ll also have one work from home day per week.
Your Responsibilities- Support customers in crisis using de-escalation techniques and safety protocols
- Resolve complex complaints with care, clarity and timeliness
- Coordinate sensitive cases with internal and external stakeholders
- Communicate with empathy and precision to resolve intricate issues
- Investigate and negotiate solutions to ensure positive outcomes
Adzuna



