About

About Dipole Group

We are a wholly Australian owned and operated ICT and Telecom networks specialist delivery business. Dipole operates locally, regionally, and internationally. Our capabilities span across Telecommunications, Finance, Insurance, health, Public Services, Print / Digital Media, Broadcast and Supply Chain. Dipole Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The Role

As our valued Software Engineer, you will play a vital role analysing and interpreting data to identify trends, gaps, and opportunities for improvement across processes and controls. You’ll draw on your data analysis skills to effectively implement change management activities.

Key responsibilities are set out below:

Develop interfaces, applications and other technical solutions to support the business needs through the planning, analysis, design, development, implementation and maintenance phases of the software and systems development lifecycle

Implement and maintain a continuous improvement plan for software development and IT infrastructure

Perform system analysis and design to develop and propose business solutions that are feasible, efficient, cost-effective and consistent with Dipole Group strategy

Participate in development workstreams, from design through testing and deployment

Evaluate business needs, study IT systems to evaluate effectiveness and make recommendations for improving efficiency, enhancing security or reducing and mitigating risks and implementing appropriate IT Solutions

Improve system quality by identifying issues and common patterns, and develop standard operating procedures

Provide consulting support to user staff and management as part of IT planning and strategy development process

Maintain effective client relationships, delivering timely and relevant information and quickly identify and report project risks

Work with other developers, designers, and architects to ensure the build meets business requirements and performance goals

Write, update and maintain technical program, end user documentation and operational procedures

Participate in ‘Go-Live’ support and testing activities

Create and maintain end user system training documents

Keep abreast of current trends in applications development and design concepts and technologies

Skills Required:

Proven experience in data analysis and visualisation using tools such as Excel, and Power BI.

Proficiency in business process modelling using BPMN or similar standards (e.g., Visio).

Familiarity with CRM tools like Pega, Salesforce and how they integrate into business processes.

2 years of experience on CRM Tools, ideally within technology risk or IT transformation projects.

Experience in documenting functional and non-functional requirements, user stories, and acceptance criteria.

Experience working in agile and hybrid project environments, with knowledge of Jira, Confluence, or similar tools.

Next Steps

If you are passionate about Software Engineer and have the necessary skills and experience, please click on the APPLY button now. Due to the high number of applicants, only shortlisted candidates will be contacted for further discussion within 3-5 business days. We thank you for taking an interest in this opportunity with us.

Job Type: Full-time, Permanent

Salary: From 80,000 – 100,000 AUD per annum plus Superannuation