About

McDonald’s Ballina Shift Manager

About the role

Join the dynamic team at McDonald's Ballina as a Shift Manager. In this role, you will be responsible for leading and motivating a team to deliver exceptional customer service at our restaurant located in Ballina, NSW 2478. As a Shift Supervisor, you will play a key part in the smooth running of the restaurant and contribute to the overall success of the McDonald's brand.

McDonald’s Ballina Central and Ballina BP Travel Centre are owned and operated by a local Franchisee Business Dewbrook Pty Ltd. ABN: 88 217 299 573., with Licensee being Serrin Dewar. Serrin and her senior team are heavily involved in the day to day running of the business and take a keen interest in the development of our management team.

Perhaps you are already a Shift Manager or Department Manager with McDonald’s or other quick service retailers, and you want to hone your skills further.. Or perhaps you are a senior Crew Trainer ready to take the next step into management.

What we offer

At McDonald's Ballina, we are committed to providing a supportive and rewarding work environment.

You'll enjoy competitive pay, opportunities for career advancement, and a range of benefits including employee discounts, training and development programs.
Our salaries are subject to the Fast Food Award, which has a base salary plus penalty rates depending on the roster. A typical roster equates to a salary range of approximately $75k-$80k base salary plus superannuation and benefits.
We offer a flexible roster across 7 days of the week ( both of our stores are open 24 hrs) , however this role is strictly full time.

What you'll be doing

Overseeing the daily operations of the restaurant during your shift, including managing staff, handling cash and stock control
Candidates must be available to work rotating shifts including days, evenings and weekends as required
Ensuring excellent customer service by maintaining high standards of food quality, cleanliness and safety
Providing coaching and support to crew members to develop their skills and grow within the organisation
Analysing sales data and staffing requirements to drive operational efficiency
Acting as a brand ambassador and role model, embodying the McDonald's values and culture
Collaborating with the restaurant management team to implement strategic initiatives

What we're looking for

Previous experience in a management role, ideally within the hospitality industry. McDonald's qualifications a big advantage.
A minimum of 1-2 years of supervisory or management experience is preferred for this position.
Strong leadership and interpersonal skills, with the ability to motivate and inspire a team
Excellent customer service orientation and a passion for delivering high-quality experiences
Solid problem-solving and decision-making abilities to handle daily operational challenges
Numeracy skills and the ability to analyse data to drive process improvements
A flexible and adaptable approach to work, with the ability to thrive in a fast-paced environment
Must be willing to relocate to or near Ballina.
Candidates must have Australian work rights and be legally eligible to work in Australia
Candidates must be 18 years of age or older to be considered for this role.

About us

McDonald's is a global leader in the fast-food industry, with a strong presence in Australia. Our Ballina restaurant is part of our ongoing commitment to providing high-quality food and exceptional customer service to the local community. Join our team and be a part of our success story.

Apply now to become the next Shift Manager at McDonald's Ballina.