About

Who We Are Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand. We pride ourselves on a flexible and friendly work environment built on collaboration, accountability, and strong team culture. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you. Job Summary This role is responsible for managing the process of home loan settlements including; documentation, payments and disbursements. The Settlements Officer will work with lenders, solicitors and other stakeholders to ensure that settlements are completed on time and accurately. Settlements Officers ensure that organisations are compliant with business and regulatory policies in the processing and management of loan settlements. Key Duties and Responsibilities Settlement Process Management •Manage the mortgage settlement process ensuring all legal, financial and administrative tasks are completed accurately and on time. •Prepare and review settlement statements, ensuring all financial details are correct •Oversee the disbursement of funds at settlement and ensure all payments are processed in a timely manner and within SLAs •Attend to physical settlements (LTO, Bank Branch, Agent locations), lodging registerable documents and banking required settlement cheques (as applicable for paper settlements) •Print and update cheque registers in line with FMS Risk Policy •Maintain and respond to incoming PEXA conversations within agreed SLA •Follow up, load and verify cheque directions/POFs/destinations from solicitors for unsecured and secured loans •Maintain PEXA invites •Load and balance source funds •Settlement QA – financials •Ensure post settlement letters are issued within agreed service levels •Maintain personal queue within agreed service levels •Ensure all systems are updated upon settlement completion •Ensure all allocated settlements are completed for the day (passed, not completed report) Collaboration and Communication •Coordinate with lenders, clients, solicitors and hubs to ensure that all necessary documents are collated and requirements are met, prior to settlement •Communicate with clients and stakeholders to provide updates on the progress of settlements, answer queries and resolve any issues that may arise •Work closely with other departments to ensure smooth and efficient settlement operations •Liaise with brokers, solicitors and lenders re: any shortfalls, updated POFs or surplus funds •Provide support to your peers and other teams within the business as required •Take ownership of your own performance and development •Actively contribute to the team with a positive attitude •Participate in team meetings and knowledge sharing •Work effectively in a team environment to achieve common goals •Work closely with other departments to resolve customer issues Compliance and Governance •Ensure compliance with all regulatory requirements, industry standards and internal company policies •Maintain up to date knowledge of regulatory changes and implementing them into daily operations •Verify that all settlement documentation meets legal and regulatory standards •Ensure records are maintained in accordance with compliance and audit requirements •Identify and mitigate potential compliance risks during the settlement process •Protect sensitive customer and organisational data in compliance with privacy laws, regulations and internal policies and procedures •Escalate compliance breaches or irregularities to your Team Leader •Complete all mandatory learning within communicated timeframes •Ensure all activities and interactions reflect the Group’s core values, promoting a positive and cohesive work culture Work Health and Safety: •To have an understanding of the company’s Safety and Wellbeing policy •Take reasonable care to protect your health and safety and the health and safety of others •Report all safety hazards, incidents, near misses and injuries •Maintain a clear and orderly work area Essential Requirements: •Exceptional attention to detail with a focus on accuracy and compliance •Excellent communication and interpersonal skills, with the ability to interact effectively with different stakeholders (e.g. clients, lenders, internal stakeholders and more) •Ability to manage multiple tasks and deadlines in a fast-paced environment •Strong organisational and problem-solving skills •Proficient with Microsoft Office Suite Desirable Criteria: •Prior experience in the mortgage industry •Demonstrated experience using settlement software" What We Offer By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term. We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand. HERE’S WHAT SETS US APART: Employee Assistance Program (EAP) Employee Referral Program Flu Vaccination Program Fundraising Challenges Social Teams & Events Tenure Recognition Program Rewards and Recognition Program Training & Development Discounted First Title Insurances At FMS, we have a team of over 300 people located throughout Australia and New Zealand, as well as support from First American in the US. Together, we strive to achieve the best outcome possible for our clients and their customers. We’re proud to have been awarded the Great Place to Work Certification for the fourth consecutive year. This achievement reflects our people, our progress, and the inclusive culture we continue to shape together. Supporting the financial sector since 2001 At FMS, we specialise in delivering the full range of mortgage processing and administration services. For over 20 years, we’ve provided financial institutions with a broad range of services, including mortgage processing, FASTRefi title insurance, conveyancing and BPO processing. We’re proud of the strength of our brand, strong parent backing from First American, long term client relationships and our proven specialist capability across the mortgage fulfilment value chain.