Role Description:

The position is for a Service Desk Analyst, who provides ongoing support, technical skills and experience to deliver, maintain and support end-user standard operating environments.

Estimate start date- ASAP
Duration - 6 months with a view of extension
Location - Southwest, WA

Required Skills, knowledge & experience:

Our Client requires a Service Desk Analyst to provide ongoing support and anticipates that the successful candidate will provide resource(s) with the following technical skills and experience:

• Appropriate ICT related qualifications or equivalent industry recognised professional qualification, or relevant industry experience in a medium or large organisation.
• Awareness of IT Service Management best practices, methodologies and frameworks (e.g. ITIL, SIAM etc).
• Experience in delivering, maintaining and supporting end-user standard operating environments across a range of devices with a focus on Microsoft technologies.
• Experience supporting and provisioning end-user hardware, software, applications, peripherals and portable telephony devices and IT asset life cycle processes and procedures in a medium to large organisation.
• Knowledge of contemporary ICT trends, developments and standards
• Ability to work at various metropolitan sites, occasionally undertake travel to regional sites and work outside business hours as required.
• Ability to work independently and within a team
• Excellent interpersonal skills