Are you a highly organised individual with exceptional communication skills looking for a key role in the heavy vehicle service industry? We are seeking a Service Advisor to be the crucial link between customers and the workshop team!

The Role

As a Service Advisor, you will be based on-site in Regency Park, acting as the primary liaison between customers and the workshop.

Key Responsibilities Include:

• Communicating with customers to determine their vehicle issues, repair timelines, and relaying accurate information about their concerns.
• Managing the quotation and invoicing process, which involves checking customer credit limits and ensuring guarantees of payment.
• Handling external and internal communications, such as updating the customer on job progress, explaining invoice contents, and conducting vehicle handover upon work completion.
• Creating repair orders, adding job lines, and allocating work to the workshop while considering capacity and workload planning.
• Working continually with the workshop and parts teams to effectively manage repair orders.

Experience:

• Experience in a Customer Service role.
• Transport industry knowledge would be an advantage.
• Intermediate computer skills, including experience with MS Office Packages.

Skills:

• Excellent communication, organisation, and interpersonal skills.
• Strong decision-making and problem-solving skills.
• The ability to work well in a team and collaborate with colleagues across different departments.