About

Company Profile

StoneX Group Inc. (NASDAQ: SNEX) is a Fortune 100 global financial services firm that connects clients to the international markets through a comprehensive suite of trading, risk management, and advisory services. With a century-long track record and operations in over 80 countries, StoneX serves more than 54,000 institutional and commercial clients and over 400,000 retail accounts. The company offers institutional-grade platforms, end-to-end execution and clearing, and deep market expertise across commodities, foreign exchange, securities, and global payments—all backed by a commitment to integrity, transparency, and innovation.

StoneX Financial Pty Ltd (ACN 141 774 727) is a fully owned subsidiary of the StoneX Group Inc. It holds Australian Financial Services License (AFSL 345646) and was admitted as an ASX 24 Trading and ASX Clear (Futures) participant in 2024.

Job purpose

The primary job function will focus on the global support of desktop, laptop and network systems, including break/fix service, operating system and application loading, application configurations and user settings, and desktop administrative duties.

General Duties

• Provide technical support to users through phone, email, live chat, and in-person, ensuring quick resolution of network and systems issues.
• Troubleshoot and administer Windows, macOS, and Office 365 (O365) environments, including user access, connectivity, and performance problems.
• Deploy Standard Operating Environments (SOE), tools, and software to meet user needs and improve system performance.
• Diagnose and resolve LAN and WAN issues to maintain connectivity and reduce downtime.
• Maintain and troubleshoot hardware such as laptops, printers, and network peripherals.
• Monitor network activity, traffic, and usage to ensure system integrity.
• Plan, develop, deploy, and test network and system services for optimal performance.
• Maintain network inventory and record details of network issues and resolutions.
• Provide training and guidance to users on systems, procedures, and applications to improve usability and compliance with standards.

Knowledge and Experience

• Experience working both independently and, in a team, oriented, collaborative environment is essential
• 2+ years of related experience in Desktop and Network Support.
• Experience in Financial Services Industry a plus
• O365 Product Suite
• Microsoft SCCM
• Foundational experience with enterprise directory and directory integration services (AD, LDAP, ADFS, PKI)
• General knowledge of infrastructure security, including Windows, Unix/Linux, desktop and mobile
• ITIL Processes and Procedures

Qualification and Skills

• University Level Qualification in relevant subject
• Specific certifications i.e., A+, Network+, HP, Dell, Microsoft, and others as required
• Virtual Desktop Administration
• Windows Desktop Administration (Win 10/11)
• Strong customer service and orientation in execution
• Maintains a high degree of professionalism in actions, demeanor and dress.
• Work with the Service Desk, Application Support, and infrastructure teams as needed for overall incident management
• Evaluate critical systems, prioritize workflow and determine solutions
• Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.
• Interpret and apply laws, regulations and policies
• Read and understand technical manuals
• Work for extended time if required, including weekends and evenings
• Maintain effective working relationships with supervisor and coworkers
• Strong work ethic and emphasis on attention to details.
• Ability to maintain professional demeanor under stress.
• Ability to operate effectively in a team environment with both technical and non-technical team members.
• Ability to manage time effectively and set priorities appropriately in a dynamic, time-sensitive environment.