About

• Overview

• Deliver exceptional technical support, optimize system performance, and drive operational excellence!

• Are you a skilled technical professional passionate about solving complex issues and ensuring seamless system performance?

• At Evotix, we pride ourselves on providing top-notch support across our hosted and client-hosted environments. As a Senior Support Analyst, you'll deploy, maintain, and monitor high-load web applications while troubleshooting critical issues using tools like Linux, Windows, MS SQL Server, and AWS/AWX. Collaborating with Helpdesk, Developers, and Business Analysts, you'll turn technical challenges into streamlined solutions.

• If you thrive in a fast-paced environment and are ready to make a real impact, we want to hear from you!

• What You'll Do
• Technical
• Provide technical support for the software package(s) the company developed and its supporting technologies in our hosted and client-hosted environments.
• Deploying, maintaining, improving and monitoring high-load web applications
• Utilizing problem-solving skills and experience in analysis across a range of technologies such as Linux, Tomcat, Apache, Windows, MS SQL Server and Cloud tools AWS/AWX
• Help manage and respond to monitoring systems to ensure the systems meet performance and availability as per SLA expectations.
• Responsive application troubleshooting using log analysis, SQL Server analysis and other relevant tools on Linux, Windows and the application suite.
• Problem-solving complex issues through collaboration and effective research.
• General
• Assist in maintaining technical documentation, FAQs and knowledge bases.
• Work within defined standards and procedures to maintain the security and integrity of data and systems.
• Assist in the training of other team members as appropriate.
• Working closely with Helpdesk, Developers, Business Analysts and clients to resolve complex application issues
• Providing a high level of communication and participating in client support directly
• Work independently on assigned tasks and prioritize effectively
• Effectively manage and reasonably set internal and external client expectations.
• Being effective, responsive, responsible, accountable and methodical in a live production environment.
• What You Bring
• 2-5 years of knowledge and experience in the technical skills specified above OR Professional IT-related qualifications.
• Dynamic & highly motivated individual capable of high participation in a skilled technical team in a high-growth, rapidly scaling business and systems environment.
• Able to maintain close working relationships with various internal teams, external providers and contractors, as well as business representatives.
• Basic understanding of scripting and/or object-oriented programming
• Relational databases concepts and skills.
• Understanding of SQL language and knowledge of Microsoft SQL.
• Intermediate Windows and Linux operating system concepts & skills.
• Understanding of key system administration concepts & tasks.
• Strong self-learning skills and a motivation to continually expand skills and knowledge.
• Basic knowledge of HTML and JavaScript
• Basic knowledge of TCP/IP and general networking concepts and skills.
• Basic knowledge of how web-based applications are built and knowledge of usual network interactions and dependencies.