• System Lifecycle Management: Take ownership of the ServiceNow HRSD platform, overseeing all operational aspects including configuration changes, incident resolution, security remediation, and routine patching.
• Annual Platform Upgrades: Lead the planning and execution of annual production upgrades. This includes comprehensive analysis of new features and working with the business to identify and implement strategic functionality enhancements.
• Security and Compliance: Actively ensure continuous adherence to organisational Cyber Security standards, including implementing treatments for penetration testing outcomes and contributing to wider security uplift programs.
• Backlog Management and Delivery: Manage and prioritise a backlog of "Keeping the Lights On" (KTLO) tasks. This includes assessing, sizing, and scheduling development work, with a current focus on transitioning and replacing legacy InfoPath Forms within the platform.
• Capability Uplift and Enablement: Proactively transfer technical knowledge, best practices, and advanced skills to internal support team members to build long-term, self-sufficient platform capability.
• Cross-Functional Collaboration: Foster strong, collaborative working relationships with support teams, facilitating workshops to ensure all new changes and enhancements align with industry and product best practices.

Skills and Experience

Technical Proficiency

• ServiceNow HRSD Expertise: Proven experience managing and maintaining the ServiceNow Human Resources Service Delivery (HRSD) module, including incident management, configuration, and security patching.
• Cyber Security Implementation: Practical knowledge of implementing security requirements, particularly resolving and addressing findings from security assessments and penetration tests.
• Agile Development Tools: Experience utilizing collaborative development tools such as DevOps or TFS within an Agile team structure.
• Platform Optimisation: Working knowledge of Performance Analytics and experience with automated business test creation.
• Documentation: Proven ability to create clear and comprehensive functional and technical documentation.

Project & Consulting Acumen

• Willingness and demonstrated ability to conduct knowledge transfer sessions to empower and up-skill the internal support team.
• Experience in working within an Agile team environment and contributing to sprint cycles.
• Familiarity with the process of analysing, planning, and implementing features made available through ServiceNow annual upgrades.

If you're an experienced ServiceNow HRSD Consultant looking to take on complex challenges, we encourage you to apply or send your CV to jorden.ortez@randstaddigital.com.au.

At Randstad Digital, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.