About

• Company Description
• As a financial ombudsman, we are a for-purpose organisation that provides a free service for individuals and small businesses. We listen to and work with our customers and their financial firms to find solutions to complaints which have gone unheard or unresolved. This is your opportunity to make a difference.
• Job Description
• Are you a strategic media relations specialist with a knack for shaping public conversations? Join AFCA as our Senior Media Adviser and help us drive influence, reach new audiences, and protect our reputation across traditional and emerging media platforms.
• About the Role
• As a key member of AFCA’s media team, you’ll be at the forefront of delivering our media strategy. You’ll work closely with senior leaders, journalists, and other stakeholders to ensure AFCA’s voice is heard in the national conversation, especially on issues that matter to Australian consumers and the financial services industry.
• This is initially a 12-month contract role.
• What You’ll Do
• Be the first point of contact for media enquiries, providing timely and strategic responses.
• Collaborate with Lead Ombudsmen and senior leaders to identify proactive media opportunities.
• Build and maintain strong relationships with journalists, producers, and media outlets across the country.
• Develop and deliver impactful media campaigns that resonate with diverse audiences.
• Monitor media coverage and provide daily clippings and insights to internal stakeholders.
• Use data to track media reach, sentiment, and influence, refining strategies for greater impact.
• Contribute to a culture of creativity, collaboration, and continuous improvement.
• Qualifications
• What You’ll Bring
• Tertiary qualifications or equivalent experience in media, communications, or public relations.
• Deep understanding of the Australian media landscape and how journalists operate today.
• Exceptional writing and editing skills, with the ability to simplify complex topics.
• Strong interpersonal skills and the confidence to brief media on sensitive issues.
• Experience in issues management and stakeholder engagement.
• A creative mindset and a proactive approach to storytelling.
• A collaborative spirit and sound judgment under pressure.

Bonus Points For

• Existing relationships with Australian journalists and producers.
• Knowledge of the financial services sector or consumer advocacy.
• Additional Information
• BOSS Best Places to Work 2024 –credited for its culture, engagement and flexible working arrangements.
• Most Inclusive Workplace 2024 – Australian HR Institute (AHRI) Awards.
• Employer of Choice Public Sector and NFP – Australian HR Awards 2023
• Bronze AWEI Accreditation 2024 – Recognised for LGBTQ+ workplace inclusion.
• Accredited Family Friendly Workplace – Supporting work-life balance and inclusivity.
• Hybrid working – Flexible arrangements with state-of-the-art offices designed for collaboration and wellbeing.
• Inclusive leave options – Flexible public holidays, 20 weeks paid parental leave, gender affirmation leave, women’s health leave, and paid time off over Christmas.
• Financial benefits – Not-for-profit salary packaging to boost take-home pay.
• Life at AFCA
• Our people are at the centre of everything we do. We live and breathe our cultural qualities, which shape how we behave and how we engage with our customers. At AFCA, you will truly feel the difference of working at an organisation which supports people of all backgrounds, experiences, and identities to thrive. Our consistently high employee engagement results reflect that AFCA is a truly great place to work and a place where people can contribute, belong and flourish!
• To apply
• If you are passionate about how we drive fairness in the financial sector and are looking for an organisation that values the human in all of us, we encourage you to apply – even if you don’t meet every single criterion.
• We encourage applications from people of all ages, cultures, abilities, sexual orientation and gender identities. We strive to provide a recruitment experience that’s fair, inclusive and accessible. If you have any specific accessibility requirements, please reach out to the recruiter who is managing this process or email us at [email protected]. We also offer flexible working at AFCA and as such even if a role is advertised as full-time, we invite conversations around other working arrangements and would still encourage you to apply.
• AFCA is a 2025 Circle Back Initiative Employer - we are committed to responding to every applicant.