About

Ensures the delivery of high quality and accurate services to key clients by working closely with offshore teams. Manage the relationship of clients to ensure effective delivery of services.

Job Responsibilities:
The role duties and responsibilities will include but not limited to the following:
• Ensure team meets all Regulatory and Client reporting deadlines
• Understanding distribution tax information and quality check distribution summaries
• Assist with setting up new funds using a standard template and procedure
• Ensure the high standard of quality assurance on all applications, redemptions, switches and transfers from the offshore team is adhered
• Quality check and distribute periodic, quarterly, distribution and exit statements to investors and clients within SLA’s
• Reviewing, clearing and signing off bank reconciliations
• Reviewing pending and settled reports and distributing to clients
• Manage the compliance requirements for clients including reviewing incident reports and implementing remediation by working with internal and external compliance stakeholders on key compliance requirements
• Ensure Calastone transactions including daily reconciliations and issue resolution is completed by the team
• Understanding and reviewing Fee Rebates schedules
• Understanding and reviewing monthly, quarterly, and annual distributions
• Oversee all training requirements for the team and procedures are clearly documented
• Assist the Team Leader on Transfer Agency projects

Client Management:
• Prepare management reporting and attend client meetings with the CRM if required
• Assist with client relationships and ensure the quality of services meets client expectations
• Work closely with key internal stakeholders on client management and delivery
• Ensure client escalations are managed and resolved in a timely manner
• Other ad hoc duties are required

Qualifications and Experience:
• Minimum 2 years fund services experience;
• Minimum 2 years’ experience in various systems; including HiTrust, Paxus, Pega and Chorus
• Finance Degree
• Commercial experience in working with clients in a delivery service model;
• Exposure to offshoring models would be highly advantageous;

Skills Required:
• Strong people leadership
• Adhere to deadlines;
• Foster positive relations with clients;
• Attend meetings;
• Ability to work well under pressure;
• High level attention to detail;
• Strong communication and analytical skills;
• An understanding and interest in financial markets;
• Strong organisational skills;
• Strong communication skills both oral and written;
• Strong problem-solving skills;
• Ability to work independently;
• Ability to prioritise tasks.