About

As a customer focused security officer, you will play a vital role in safeguarding our clients' assets while creating a safe, professional, and welcoming environment. You will be assigned to a higher education campus located in Wollongong, where delivering exceptional customer service is just as important as maintaining site security.

Your responsibilities will include regular patrols, managing incidents, and engaging positively with staff, students, and visitors. This role requires outstanding communication skills, attention to detail, and a proactive, customer-first attitude.

You will work on a 24/7 rotating roster, including nights, weekends, and public holidays.

Responsibilities and duties include:

• Conducting regular foot patrols to ensure the safety and security of the premises, requiring physical stamina and alertness
• Delivering high service performance standards while continuously improving operational efficiency
• Responding swiftly and professionally to workplace emergencies and incidents
• Ability to use a Two-Way Radio
• Ability to effectively communicate clearly with Police and Emergency Services for any response requirements
• Operating control room systems such as CCTV, access control, duress alarms, and intercoms
• Conducting site safety inspections and mitigating security-related risks
• Managing incidents to achieve the safest and most effective outcomes
• Proactively reducing risk and enhancing overall site safety
• Work effectively with a team in a collaborative approach
• Operating access control systems and monitoring entry/exit points
• Maintaining accurate communication logs and detailed security reports
• Providing excellent customer service and engaging professionally with campus users
• Collaborating effectively with team members to support site security objectives
• Utilising electronic security systems to monitor and protect the site
• Supporting event security and crowd control as required
• Performing car parking compliance duties in line with site policies
• Taking reasonable care for your own health and safety, and ensuring your actions do not adversely affect the health, safety, or wellbeing of others, in line with Workplace Health and Safety (WHS) obligations
• Applying conflict resolution skills to deescalate, manage, and resolve disputes effectively
• Demonstrating proficiency in computer systems, including Email, Microsoft Word, and Excel.

Essential Criteria:

• Current NSW Security Licence (1A)
• Ability to drive a utility vehicle and Golf Cart
• Flexibility to work a 24/7 rotating roster across 7 days
• Unrestricted NSW Driver Licence
• Current RSA (Responsible Service of Alcohol) Competency Card
• Current First Aid and CPR certification
• Mental Health First Aid (or willingness to obtain)
• Working with Children Check (valid and current)
• Traffic Control Card (or willingness to obtain)
• Willingness to learn SEINS or other infringement systems (training provided)
• Demonstrated excellence in customer service
• Superior written and verbal communication skills
• Professional personal presentation
• Reliable and punctual with a strong work ethic
• Willingness to obtain any additional role-required qualifications
• Intermediate computer skills, including Email, Microsoft Word, and Excel.

What ACESGroup has to offer:

• Training and upskilling through our internal Registered Training Organisation
• Paid meal breaks
• Uniform provided
• Mentorship and support programs
• Clear career pathways and growth opportunities
• Convenient campus sites based in Wollongong and Liverpool
• A rapidly growing company with diverse roles and long-term prospects
• Attractive employment conditions and a team-first culture.

About us:

ACESGroup are a leading national provider of security services to a large portfolio of public and private facilities. We are an established, respected and reputable business with more than 40 years’ experience partnering to provide security services to a diverse range of industries and facilities.

Our team members keep people and places safe in commercial facilities, public precincts, aviation facilities, education institutes, parklands, technology precincts and major sporting & entertainment venues.

At ACESGroup, we aim to be the industry leader where we don’t just offer jobs, we offer long term careers.

How to apply:

If you are ready to join a dynamic team with a company that truly values your contribution, then APPLY NOW! You can also get in touch for a confidential chat with our Recruitment Team on (02) 96997711.

ACESGroup is the 2022 and 2023 recipient of the Australian Security Industry Awards for Excellence in Gender Diversity!

ACESGroup is an equal opportunity employer, committed to all forms of workforce inclusion and diversity. We encourage all applicants to apply, with successful applicants subject to a range of background, police, medical and reference checks.

ACESGroup do not accept referrals from recruitment agencies.

ABN: 16 002 990 794 | ACN: 002 990 794 | M/L: 404776913 | ASIAL Member: 003749 | RTO: 90024 | VIC: PSBL 813-398-30S. Australian Concert and Entertainment Security Pty Limited, trading as ACESGroup, Affirm Training, Alleviate Event Administration and Logistics, Event Force, Avert Risk Management, Assure Safety Services, Secured and Secure Domain.

Job Types: Full-time, Casual

Pay: From $36.00 per hour

Work Location: In person