About

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

In this role, you will work in an energizing, fast-paced environment focused on delivering exceptional service to our customers through multiple interactive channels of communication. You will be Customer Curious as you support and improve the customer experience and satisfaction. You are an agile solution seeker and are comfortable multi-tasking to solve problems quickly with satisfying solutions while empowered to do the right thing.

• Provide support to customers and field partners for all our brand stores in North America through multiple interactive channels of communication.
• Demonstrate abilities in managing unique, complex, or escalated customer issues, using multiple sources of information.
• Ability to determine solutions independently, think creatively, and implement rapidly with an extraordinary focus on resolution for a positive customer experience.
• Ensure accuracy and compliance with customer calls related to Risk Management or Social Responsibility.

Qualifications

• Proven experience in customer service and/or a high pressured, multitasked environment.
• Solution oriented individual with strong verbal and written communication skills.
• Demonstrated ability to manage complex issues and deescalate situations.
• Strong communication and interpersonal skills, including the ability to deescalate situations with poise and composure.
• Ability to create innovative solutions and processes that enhance the customer experience.

Company Description

At Gap Inc., we’re more than the clothes we make. We’re a collective of brands united by the belief that real people can (and should) drive real change. We’re a company that’s been synonymous with equality and inclusivity since our founding. The first of our industry to translate our commitment to sustainability into true accountability. Made stronger by our global team’s unique personalities, passions and pride, we set out every day to make the world a bit bolder and a bit brighter.