About

The Client

Kfood?International Pty Ltd is located in Aitkenvale in QLD is a popular retail business dealing with consumer retail goods. They require a full time Retail Supervisor to join their team.

The Role

This role is a full time position with an annual salary set between $75,000 to $80,000 depending on experience plus superannuation. The role is based in Aitkenvale in QLD.

Responsibilities

Supervise and coordinate daily retail store operations to ensure smooth workflow and excellent customer service.

Manage and support retail staff, including rostering, performance monitoring, and training.

Oversee stock control, including ordering, receiving, and merchandising of consumer retail goods.

Ensure product displays are attractive, accurate, and aligned with company standards.

Monitor sales performance, identify trends, and support management in achieving sales targets.

Resolve customer enquiries, complaints, and escalations in a professional and timely manner.

Implement and maintain workplace health and safety policies across all retail operations.

Oversee cash handling procedures, including POS operations, end-of-day reconciliation, and banking.

Assist in promotional activities, marketing campaigns, and in-store events to increase customer engagement.

Conduct regular stocktakes, audits, and inventory reporting to minimise shrinkage and wastage.

Maintain compliance with company policies, licensing requirements, and retail regulations.

Liaise with suppliers and logistics teams to coordinate timely delivery of goods.

Prepare and submit operational reports to management regarding sales, staffing, and store performance.

Support continuous improvement initiatives to enhance customer experience and store efficiency

Overseeing and management of retail inventory records and stock levels for all retail operation

Recruiting, training and retaining team members to create a fun, collaborative and success focused culture

Mentoring and developing the team in providing amazing customer experiences

Requirements

Minimum 3 years’ experience supervising retail operations in a high-volume consumer goods environment

Minimum 3 years’ experience managing staff, including recruitment, training, and performance evaluation

Minimum 3 years’ experience in inventory management, stock control, and supplier coordination.

Minimum 3 years’ experience in sales reporting, KPI monitoring, and driving store performance

Minimum 3 years’ experience ensuring compliance with WHS standards, cash handling procedures, and retail regulations.

Minimum 3 years’ experience delivering outstanding customer service and handling escalated complaints effectively

Ability to embrace change at a store level and instil a culture of excitement

Passion for driving customer service

Good time management and attention to detail

Speaking Korean is preferable for effective communication with the suppliers