About

About Us Our team at our Dyson Flagship Store forms a direct link between the business and Dyson owners. It helps ensure our owners have the best possible experience understanding, purchasing and using our pioneering technology. Owner experience is everything to us. It helps strengthen our reputation and it drives advocacy, ultimately driving product sales. Our Flagship Store provides a touch point for our owners throughout their journey as a Dyson owner from purchase to delivering an exceptional experience through the troubleshooting, maintenance advice and repairs of our owner’s machines. Our team exemplifies Dyson’s problem-solving ethos. There’s no query our team can’t answer and there’s no fault they can’t fix. Our Retail Assistants obsess over understanding the technology and explaining its superiority to potential owners whilst creating an extraordinary experience that matches the quality of our products and reflects our innovative brand. About the Role At Dyson, we take a problem solving approach to everything we do. Our Retail Assistants are enthusiastic brand ambassadors, providing the ultimate owner experience explaining our technology, support queries, answering technical questions about machines and cross-selling Dyson products and services to existing owners. Our Retail Assistants are Dyson advocates who know our technology inside out and are excited by it. They are the face of Dyson, connecting our world leading and pioneering technology with shoppers and owners. Main responsibilities include but not limited to:- Proactively approach customers in store, question and generate interest around Dyson products that are suited to their individual needs Take ownership and troubleshoot customer issues, aiming for a first touch resolution Perform hands on technical diagnostics and provide a resolution where applicable Take personal responsibility for advising customers of promotions and new technology by cross selling Dyson products and services Advise customers of repair options and pricing Maintain customer account information in an accurate manner via our CRM / Mypos systems Process shipping labels and dispatch customers machines using courier service Process payments via cash, credit card or cheque and complete end of day balance Record and complete tracking of all interactions with customers in a computerised database Respond to email requests for information from managers and others within the business File invoices and other office administrative duties as needed Embossing Gift Wrapping Deliver hands on demonstrations with our customers, showcasing the unique benefits of Dyson products across the Floor Care, Environmental Control,Personal Care and Professional categories Maintain a high standard of visual merchandising in your area, always looking for opportunities to increase Dyson in-store presence and repoting and display machine issues or fixture maintenance requirements Execute and display point of sale material in store Ensure you have sufficient stock levels, with all Dyson products out on display and in working order with the correct price Complete any tasks that are related to the running and operation of the Store, including cleaning and tidying of communal areas Taking personal responsibility for achieving individual and store-based KPIs, including daily, weekly and monthly sales, customer service and store profitability targets. Utilise the 4E’s How to Sell framework when interacting with customers in store, through Engage, Explore, Explain and Execute Utilises the How to Sell framework and ongoing coaching from Store Manager to achieve Monthly Volume, Conversion & Premium Mix targets in store Report to your People Leader on a daily basis sales vs target and provide feedback on products, sales, promotions and competitor activity Previous skills & experience: Customer service and/or sales experience Experience within a premium retail environment is advantageous An understanding of retail principles such as visual merchandising and sales targets At Dyson, our people are at the heart of everything we do. We value you bringing yourself to work and we want to deliver an employee experience that matches the quality we give to our customers. We have a vibrant and diverse culture that is geared towards recognition and realising ambition. Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.