About

Zarraffa’s Coffee is an iconic Australian-owned specialty coffee chain that has grown into one of the country’s most recognised café brands. Known for its focus on quality coffee, exceptional service, and community spirit, Zarraffa’s has built a loyal customer base across Queensland and beyond. At our Boondall store, we pride ourselves on delivering more than just great coffee – we provide a welcoming space where customers can relax, connect, and enjoy freshly prepared food and beverages. As part of a dynamic brand with strong values in customer care and service excellence, our team works together to maintain a vibrant and fast-paced café environment. We are currently seeking a highly motivated and experienced Retail Manager to lead our team at Zarraffa’s Coffee Boondall. This is a hands-on role, ideal for a professional who thrives in customer-focused environments and can drive performance, manage daily operations, and ensure our café continues to exceed customer expectations.

Location: Boondall, QLD

Key Responsibilities
As the Retail Manager, you will:
• Oversee daily operations of the café, ensuring smooth service delivery and maintaining high standards of customer care.
• Monitor product availability and manage stock levels to meet customer demand while minimising wastage.
• Develop and implement marketing strategies and in-store promotions to increase foot traffic and sales.
• Set and review pricing strategies in line with company policy and local market conditions.
• Lead, train, and supervise staff, fostering a positive work environment and ensuring consistent service standards.
• Manage rosters to balance operational efficiency with fair and compliant workplace practices.
• Maintain accurate records of financial transactions, sales, and inventory.
• Prepare budgets, monitor performance against targets, and report on financial outcomes.
• Ensure compliance with workplace health and safety standards and food safety regulations.
• Actively engage with customers, providing guidance on products and promoting new offerings.
• Contribute to continuous improvement by identifying opportunities to refine processes, enhance service, and strengthen team performance.
• Represent the brand values of Zarraffa’s Coffee by upholding a culture of professionalism, teamwork, and community connection.

Personal Attributes
The successful candidate will demonstrate:
• Strong leadership and people management skills.
• A passion for customer service and the ability to build lasting relationships with customers.
• Excellent communication and organisational abilities.
• A proactive, solutions-focused mindset with strong problem-solving skills.
• Commercial acumen and the ability to work to financial targets.
• Flexibility to adapt to the fast-paced and dynamic café environment.

Position: Full-time (38 hours per week)

Salary: $75,000 – $85,000 plus superannuation per annum

Qualifications & Experience
• Minimum 1 year of relevant experience in retail or hospitality management role.
• AQF associate degree, Advanced Diploma, or Diploma in a related field.

Why Join Us?
This role offers the opportunity to join a respected and growing brand with strong community values. You’ll enjoy a supportive workplace, ongoing professional development, and the chance to make a real impact in shaping the customer experience at Zarraffa’s Coffee Boondall.