About

Waterford Carvery and Café is a much-loved dining destination in Waterford West, known for offering hearty meals, freshly brewed coffee, and a welcoming atmosphere that keeps locals coming back. We take pride in serving high-quality food and providing warm, attentive service to every guest. Our focus is on consistency, freshness, and customer satisfaction, and we are committed to creating a friendly environment for both our customers and team.
As our business continues to grow, we are now seeking an experienced Restaurant Manager to join our dedicated team and oversee the day-to-day operations of the café and restaurant.
Position: Restaurant Manager
Location: Waterford West, QLD
Key Responsibilities
As the Restaurant Manager, you will be responsible for ensuring smooth operations, high service standards, and continued customer satisfaction. Duties will include:
• Customer Service and Feedback: Interact with customers to gauge their satisfaction, address concerns promptly, and implement improvements where needed.
• Menu and Operations Planning: Work closely with chefs to plan and refine menus that reflect seasonal availability, customer preferences, and business goals.
• Stock and Financial Records: Maintain accurate records of inventory, stock levels, and financial transactions to support operational efficiency.
• Compliance and Standards: Ensure all dining facilities meet health, safety, and hygiene regulations, maintaining cleanliness, functionality, and presentation standards.
• Team Leadership: Recruit, train, roster, and supervise front-of-house and kitchen staff, ensuring they are well supported and motivated to deliver excellent service.
• Continuous Improvement: Monitor day-to-day performance and introduce strategies to improve efficiency, reduce wastage, and enhance customer experience.
• Event and Special Functions Management: Coordinate and organise special dining events and functions to attract and engage the local community.
• Purchasing and Cost Control: Manage the purchasing of supplies and stock, negotiating with suppliers where required, while ensuring pricing aligns with budgetary requirements.
• Community Engagement: Promote the café within the local area and help build strong relationships with regular patrons.
• Guest Relations: Greet customers warmly, manage reservations, and step in to assist with orders during busy periods when required.
Qualifications & Experience
• Minimum 3 years of proven experience in a restaurant or café management role.
• A relevant qualification – AQF Associate Degree, Advanced Diploma or Diploma (Hospitality or related field).
• Strong leadership and people management skills with the ability to mentor and motivate a team.
• Excellent organisational and problem-solving abilities.
• Sound financial acumen, with experience in stock management, purchasing, and cost control.
• A strong customer service focus and ability to maintain positive relationships with staff and patrons.
• Flexibility to work across weekends, evenings, and busy trading hours as required.
Hours & Remuneration
• Full-time: 38 hours per week, including weekends as required.
• Salary: $75,000 – $80,000 plus superannuation per annum.
Personal Attributes
We are looking for someone who is:
• Proactive and hands-on, with a passion for hospitality.
• Professional, reliable, and highly organised.
• Approachable and confident when dealing with customers and staff.
• Adaptable, with the ability to handle busy service periods calmly.
• Committed to maintaining high standards of food, service, and cleanliness.
Apply Now
At Waterford Carvery and Café, you’ll be part of a friendly, supportive team in a well-established local business. This is an opportunity to take on a leadership role where your skills and ideas will be valued, and where you’ll play a key part in shaping the customer experience.