About

Do you want a career that means more? At Anglicare Sydney, we bring the heart, the support and the opportunity to make it happen. Anglicare at Home is one of the largest Home Care package providers in NSW. We support older people to live independently in their homes, connected to community, with compassion and respect. Every day, we deliver person-centred support that empowers our clients to thrive. Your opportunity As a Response Officer, you’ll be the first point of contact for our Home Care clients and teams across NSW. You'll play a vital role in ensuring the delivery of high-quality care and support services by providing timely, empathetic, and solutions-focused responses to all enquiries. Location: Macquarie Park Employment Type: Full-Time (12-month fixed-term contract) Hours: Monday to Friday, 10:30am – 6:30pm Working in a fast-paced contact centre environment, you will: Handle inbound calls and emails from clients and internal stakeholders Coordinate quick and accurate resolution of queries and service requests Log client information and interactions in internal systems Liaise with care coordination and scheduling teams to support service delivery Be the voice of the customer, escalating feedback to improve our services What you’ll bring You’re a confident communicator with a strong customer service mindset and a drive to support others. You’ll need: Experience in a contact centre, customer service or similar fast-paced environment Excellent verbal and written communication skills Ability to problem-solve, prioritise and manage time effectively Comfort using a wide range of technology systems and platforms Flexibility to work within team rosters and assist with extra shifts if required Desirable: Knowledge or experience in aged care or community services A passion for supporting older people and their families Why Anglicare Sydney? At Anglicare Sydney, you’ll build a meaningful career in a secure, stable, and values-based organisation, where your work truly matters. Enjoy benefits like: Salary packaging to increase your take-home pay Flexible, supportive team environment Comprehensive induction and ongoing professional development Access to Fitness Passport – discounted membership to 800+ gyms Treehouse benefits – discounts at 400+ retailers Employee Assistance Program and wellbeing initiatives Ready to build a career that means more? Click ‘Apply’. All applicants will receive a response. Anglicare Sydney is as wonderfully diverse as the customers and communities we support. While we are guided by our Christian-based values, our team includes people of all faiths and backgrounds who share our commitment to serving others, and we value the diverse perspectives they bring. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, genders, abilities and cultural backgrounds. Application Close Date: October 24, 2025 Do you want a career that means more? We bring the strength, the support and the strategy to make it happen. At Anglicare, we’re building a future where every voice counts. We celebrate diversity, champion equity, and foster a culture of belonging - because your unique perspective helps shape stronger communities. Joining our team means becoming part of a values-led community, committed to transforming lives across aged care, housing, mental health, disability and family services. Here, you'll find the stability and support to build a meaningful career while making a positive impact in the lives of our society’s most vulnerable people. Because your passion for helping others deserves a home where it can truly flourish. Anglicare is where you can do the best work of your life. Your rewards and benefits We believe that caring for others starts with caring for our people. Because you put so much heart into helping the most vulnerable in our community, we're committed to supporting you to thrive both professionally and personally. Here, we recognise that meaningful work deserves meaningful support. So, we've designed a comprehensive package of rewards and benefits that reflect our values and make a real difference to your life. We support your career by investing in your growth, balance and security through professional development opportunities. We also offer competitive salary packaging, wellbeing programs and generous discounts for you and your family. Staff Rewards Enjoy access to our staff rewards portal, with exclusive discounts to over 400 retailers, free wellbeing resources and more. Salary Packaging Pay less tax on your income and increase your take-home pay! With salary packaging, up to $15,900 of your income is tax free. You can also spend up to $2,650 on accommodation, meals and entertainment… tax free! Employee Assistance Program At Anglicare, we care about your mental wellbeing, both at work and at home. Our confidential Employee Assistance Program provides free counselling as you need it. Employee Referral Program Be rewarded with a $1,200 incentive every time you help us find the right person for a permanent role! Simply go to our careers page, refer a friend for a permanent role, and if they're hired, you’ll receive an additional $1,200 (taxable) payment when they reach six months of service. Formal Recognition The Performance Review process supports your professional goals through ongoing conversations and feedback from your manager. Your Annual Review Conversation provides an opportunity to formally recognise and reward outstanding performance through career progression, skill development and secondment.