About

• Registry Support Officer
• Clerk Grade: 3/4
• Salary Range: $84,659 - $92,701 + superannuation
• Employment Type: 2 x Full-time, Ongoing
• Location: Darlinghurst
• About the Role
• The NSW Personal Injury Commission (Commission) is looking for two Registry Support Officers to join the team in the Registry & Disputes Directorate.
• The role of the Registry Support Officer is within the Personal Injury Commission’s Registry Team and applicants are encouraged to review the details of this advertisement, the position description and information about the Personal Injury Commission before applying.
• About Us
• The Personal Injury Commission (Commission) resolves disputes between people injured in motor accidents and workplaces in NSW, insurers and employers.
• The Commission is an independent statutory tribunal within the New South Wales justice system, committed to providing a transparent and independent dispute resolution service.
• Resolving disputes justly and efficiently in the shortest time frame is a priority for the Commission. We work with all parties (injured persons, insurers, and employers, where relevant) to discuss ways of achieving this.
• The Commission exercises functions in two divisions – the Motor Accidents Division and the Workers Compensation Division. You can read more about the PIC here.
• As noted above, although the Commission is an independent Tribunal, the staff who work in the Tribunal are employed by Department of Customer Service. Understand more about DCS – here.

In this Role, your responsibilities will include

• Provide a range of quality and customer service support to ensure the accurate and timely registration process for a variety of standard dispute applications.
• Maintain and apply sound knowledge of current procedures and guidelines to resolve queries and escalate more complex matters where appropriate.
• Respond to general enquiries and triage as required.
• Assist in the development, implementation and review of registration practices and procedures.
• Assist in the development of an effective knowledge base and other initiatives to improve capability within the team and support a culture of collaboration.
• Identify and escalate potential risks and issues, including suspected corrupt conduct, to support risk mitigation.

To be successful in this role you will demonstrate that

• You are passionate about first class customer service
• You are a positive thinker that likes to give positive outcomes
• You love problem solving
• You are a forward thinking, innovative and thrive to challenge the status quo
• You are process driven
• You have the ability and skills to apply the requirements of relevant rules, legislation and procedural directions to the core responsibilities related to the role.
• Please note that experience in a tribunal/court registry or similar environment is preferred.

• How to Apply - You are required to submit all the information below for your application to be considered
• A one-page cover letter outlining your experience and interest in the role.
• Current resume of no more than four pages which clearly details your skills and experience as relevant to this role.
• Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation
• Click Here to access the Role Description.
• For enquiries relating to recruitment please contact Meg Rapley via Meg.Rapley@customerservice.nsw.gov.au.
• Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
• Closing Date: Monday 11 August 2025 at 9:59am
• Careers at Department of Customer Service
• A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
• Belong in our diverse and inclusive workplace

• The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

• You can view our full diversity and inclusion statement here.

• We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact Meg.Rapley@customerservice.nsw.gov.au or 02 9494 8351.
• For more information, please visit
• Information on some of the different types of disabilities
• Information on adjustments available for the recruitment process