About

• About Ticketek Entertainment Group​
• Ticketek Entertainment Group is a global fan experience company that tickets, promotes and delivers live experiences impossible to forget. In a distracted world where nothing beats real human moments, We makes life better live!
• Our Group includes; our Fan Experience Platform (Ticketek) that sells tickets and provides value added services, Event promoting, with businesses across Sport (TEG Sport), Touring (TEG Touring) and Family Experiences (TEG Experiences) and our digital business (Ovation) which focuses on delivering seamless data-driven outcomes for our fans and partners.

About the Role

• The QA Analyst will ensure the quality and reliability of our software through rigorous testing, analysis, and execution. Working closely with development and product teams, this role is responsible for defining and implementing test strategies that guarantee features meet design specifications and deliver a superior user experience. We seek a highly organized candidate with meticulous attention to detail and a practical passion for identifying and solving complex problems efficiently.
• What does a day in the life look like?
• Design and execute comprehensive test plans and test cases (manual and automated) based on product requirements and design specifications.
• Prepare and maintain test data
• Identify, document, and track defects (bugs) using a bug tracking system (e.g. Jira)
• Verify that resolved issues are properly implemented and do not introduce new regressions.
• Collaborate with software developers to understand the technical architecture and resolve defects efficiently.
• Perform various types of testing, including functional, regression, integration, and performance.
• Contribute to the continuous improvement of the QA process and automation framework.
• Participate in agile ceremonies such as sprint planning, daily stand-ups, and retrospectives.
• Provide regular status reports on testing progress, defect metrics, and overall product quality.
• About You
• Essential experience & skills
• 3+ years in professional QA, with a strong grasp of SDLC/STLC (Agile/Scrum).
• Proven experience testing complex digital products and high-traffic e-commerce workflows (e.g., checkout, inventory).
• Knowledge of digital accessibility standards (WCAG) and experience ensuring compliance.
• Familiarity with the ticketing/entertainment industry is a plus.
• Hands-on experience with API testing (REST/SOAP, Postman) and writing SQL queries for data validation.
• Practical experience in mobile QA (native iOS/Android, cross-device/network testing) and working within a fast-paced environment.
• Experience with test automation implementation, utilizing tools like Playwright/Selenium (UI), JMeter (Load), and scripting in Python and/or JavaScript

Here’s a taste of what TEG offers

• Complimentary event tickets
• Birthday and volunteering leave
• Wellbeing discounts & flu vaccinations
• Paid parental leave & free employee support (EAP)
• Global rewards and recognition
• Learning, development & career pathways
• A diverse, inclusive, and passionate team
• Equal opportunities
• For more information about TEG please go to https://www.teg.com.au/
• TEG is an equal opportunity employer committed to embrace diversity, respect, and care for our people and communities.
• If there are any adjustments that need to be made to ensure you have a fair and equitable experience in our recruitment process, please advise us when scheduling your interview.
• *Only direct applications will be considered. No recruiters please*