The Company

Our client is a premier general insurer across Australia and New Zealand, widely recognized for their commitment to customer care and employee well-being. As a leader in the industry, they specialize in home, car, and business insurance, focusing on streamlined risk management and empathetic claims processing. They are currently looking for dedicated professionals to join their team in Hurstville during a high-impact period.

The Role

As a Property Claims Consultant, you will be the first point of contact for customers affected by recent weather events across Australia. This is a fast-paced, high-volume role that requires a delicate balance of administrative precision and genuine human connection.

Working Monday to Friday on a rotating roster (7:15 AM – 5:30 PM), you will manage claims from end-to-end, ensuring that every customer feels supported while their claim moves efficiently through the system.

Key Responsibilities - Call Centre - End to end Claims Management

• Customer Advocacy: Act as the primary point of contact, providing a compassionate and professional experience for customers during a difficult time.

• Information Management: Accurately gather and document claim details, ensuring all data is entered into the correct channels to facilitate a seamless process.

• Compliance: Ensure all claim handling aligns with policy regulations and internal quality standards.

• Efficiency: Manage high-volume inbound inquiries while maintaining a high level of accuracy and attention to detail.

About You

To be successful in this role, you should be a resilient communicator who thrives in structured environments. We are looking for:

• Experience: A proven background in inbound customer service, ideally within Financial Services or Insurance.

• Claims Knowledge: Prior experience in claims handling is highly regarded.

• Technical Proficiency: You are "tech-savvy" and able to navigate multiple systems simultaneously while maintaining a conversation.

• Soft Skills: Exceptional empathy and the ability to remain calm and professional under pressure.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.