The role

• Handle inbound & outbound calls in accordance with service standards
• Respond to all correspondence received by email or post in accordance with service Standards
• Ensure employer details are accurately maintained at every interaction
• Actively look for opportunities to improve the customer experience and service delivery and participate in process improvement initiatives
• Gather and analyse information from employers and their representatives in order to make evidence-based decisions and to ensure accurate premium invoices are issued
• Execute registration processes promptly ensuring adherence to established service standards.
• Apply, policies procedures, and work-practices, relevant to your work
• Educate, promote, and assist employers and their representatives to utilise the clients online services, including online user access.

Skills and experience

• Demonstrated experience in customer service with a passion for servicing clients
• Excellent communication skills, verbal and written
• Strong administration experience
• Strong PC skills and ability to work on computer-based applications
• High level of attention to detail and accuracy
• Can do attitude, Proactive and Self-managed
• Team player attitude and have excellent work ethic
• Ability to approach tasks and challenges with critical and analytical thinking

Key Requirements

• Available to commence 27th October 2025
• Full time role - Mon to Fri
• Office Based - Adelaide CBD
• Australian Citizens / Permanent residents only

Next steps

Does this sound like the right role for you? Then click “APPLY NOW” or email your CV (in MS Word Format) to rachael.coyle@randstad.com.au

Please note only short listed candidates will be contacted.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.