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Performance Lead – Business Banking You will play a critical leadership role to drive uplifted performance in the Business Banking We are looking for a customer-focussed leader, experienced in strategic planning and transformation Together we will transform the customer experience for our customers See yourself in our team As part of the Business Bank’s Performance Chapter Area and Crew Leadership Team, you’ll help deliver CommBank’s strategic vision. The Performance Chapter ensures we have the right strategies, processes, and capabilities to enable transformation and performance at scale. Your Impact As a Performance Lead in Business Banking, you’ll be a trusted advisor to your Technology and Crew Leads, aligning crew outcomes with our 3-year strategic roadmap. You’ll lead planning, performance tracking, and transformation initiatives that directly enhance customer experience and business outcomes. More specifically for your Crew, you will: Lead quarterly and annual planning cycles, ensuring alignment with strategic priorities, risk frameworks, and key results. Drive performance uplift by developing actionable insights from performance metrics, identifying capability gaps, and executing targeted interventions. Contribute to the development and execution of the crew’s strategy, including planning and tracking of key results. Support transformation initiatives that enhance customer experiences, with deep involvement in strategic crew planning and delivery. Partner across functions to embed Agile ways of working and deliver continuous improvement. Organise and contribute to crew ceremonies and cadences to support performance leadership and people engagement. Implement and refine internal processes, including the rollout of enterprise Agile tooling. Support the crew’s compliance, risk, and audit readiness through proactive planning and coordination. We’re interested in hearing from people who: A deep passion for delivering exceptional customer experiences, with a strong track record of putting customer needs at the heart of decision-making. Proven experience in strategic planning, transformation, or consulting—ideally in financial services or tech-enabled environments. A track record of delivering customer-centric outcomes through data-driven insights and performance management. Strong leadership and collaboration skills, with the ability to influence across all levels and challenge the status quo. Able to self-organise, plan ahead, and manage urgent priorities simultaneously. Expertise in financial and risk management, with a deep understanding of compliance in complex environments. Excellent communication skills to simplify complexity and inspire action. If you want to play a significant role to ensure exceptional performance for the Business Bank in CommBank, then apply today! Note: we operate in a hybrid working environment, meaning a blend between being in the office and working remote. If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 05/10/2025 Whether you’re passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. One where we’re driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day. Here, you’ll thrive. You’ll be supported when faced with challenges, and empowered to tackle new opportunities. We really love working here, and we think you will too.