About

Spitz Groom is a boutique, behaviour-focused grooming salon. We’re known for our calm, fear-free approach, high standards, and genuine care for both dogs and their people.

We’re now looking for an Operations Manager / Office Administrator to help keep the business running smoothly behind the scenes — supporting our grooming team, managing client communications, and helping the salon stay organised, efficient, and on track.

This role is perfect for someone who loves systems, structure, and people — and who thrives in a fast-paced environment where no two days are the same.

About the Role:
This is a hands-on operational role supporting day-to-day admin and business management, including:

Client Communication & Bookings:
- Managing incoming enquiries (phone, email, SMS, booking platform messages)
- Supporting clients through our intake and booking process
- Handling appointment changes, cancellations, and policy questions
- Keeping communication warm, clear, and professional

Office Administration:
- Keeping the inbox organised and up to date
- Maintaining customer records, notes, and internal documentation
- Creating and updating templates, checklists, and SOPs
- Supporting invoicing and payment follow-ups (as required)

Operations & Team Support:
- Supporting the grooming team with scheduling and workflow planning
- Ensuring daily prep and end-of-day admin tasks are completed
- Keeping systems running smoothly (MoeGo / payment provider / email / Google tools)
- Helping implement new processes and improve efficiency

Salon Maintenance & Contractor Coordination:
- This is a real-world salon role — things break, supplies run out, and maintenance matters.

You will assist with:
- Basic handyman-style tasks (minor repairs, assembling items, troubleshooting issues)
- Coordinating contractors for larger jobs (electricians, plumbers, equipment servicing)
- Obtaining quotes, negotiating pricing, and scheduling works
- Ensuring maintenance issues are logged, followed up, and resolved

Cleaning & Salon Presentation:
A grooming salon is a high-mess environment — and cleanliness is essential for safety, hygiene, and professionalism.

This role includes:
- Regular cleaning of office and front-of-house spaces
- Helping maintain a clean, organised reception and retail area
- Supporting deep-clean routines (especially when the salon is busy)
- Being willing to “jump in” when needed — including vacuuming, mopping, and general tidying
(This is not a desk-only role — you’ll be part of the team that keeps the salon running and looking great.)

About You
You’re likely someone who:
- LOVES DOGS
- Has experience with dogs (i.e not a 'cat person' exclusively
- Has strong admin or operations experience (small business preferred)
- Is confident communicating with clients in writing and over the phone
- Is organised, calm, and good at prioritising
- Can work independently and take initiative
- Has excellent attention to detail and loves “getting things sorted”
- Can handle sensitive client situations with professionalism and empathy
- Is practical and resourceful — not afraid to troubleshoot and problem-solve
- Doesn’t mind rolling up your sleeves and helping keep the salon clean and functional

Bonus points if you:
- Have worked in pet care, veterinary, grooming, or customer service
- Have experience with booking systems (MoeGo, Timely, Fresha, etc.)
- Enjoy process improvement and system building
- Have experience coordinating trades/contractors or managing premises

What We Offer
- A supportive, friendly team in a values-driven workplace
- A role with real responsibility and autonomy
- The chance to grow into a leadership position
- A workplace where calm communication and kindness matter

Hours
We are open 7 days a week, and require administration support on weekdays only.
Occassionaly support on weekends may be required for maintenance or deep cleaning.
This role is flexible, however we are seeking a full time employee (30–38 hours/week)