What You'll Be Doing:

• Project Management: Oversee the scheduling and coordination of meter installations, maintenance, upgrades, and removals.

• Stakeholder Engagement: Act as the primary point of contact for retailers, energy brokers, and field technicians, providing timely updates and resolving any issues that arise.

• Operational Excellence: Manage market transactions and "off-market" requests using various systems, ensuring all jobs are completed accurately and on schedule.

• Customer Focus: Proactively manage customer expectations by keeping them informed of job statuses and potential delays, and help resolve any exceptions.

• Efficiency: Look for ways to optimize scheduling to minimize travel time and costs while maximizing resource recovery.

• Safety: Champion a "safety first" culture by flagging potential hazards and assisting with corrective actions.

What We're Looking For:

• Strong Interpersonal Skills: A proven ability to collaborate effectively with diverse teams and stakeholders.

• Communication Skills: You should be comfortable and confident with both phone and email communication.

• Technical Proficiency: A solid working knowledge of the Microsoft 365 suite, including Word and Excel.

• Experience: Previous experience in a similar operational or scheduling role is highly desirable. Knowledge of Australian Electricity Market Rules is a plus.

Key Measures of Success:

You will be an integral part of a team committed to:

• Achieving high customer satisfaction and Net Promoter Scores.
• Ensuring timely responses to all customer inquiries.
• Minimizing the time and cost associated with meter installations and other works.

If you are a detail-oriented, proactive, and customer-focused individual who thrives in a dynamic environment, we encourage you to apply, or reach out to me on will.stewart@randstad.com.au.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.