About

• Position Title: Payroll Administrator

• Reporting Line: Managed Services Manager

• Position Purpose: To provide optimal delivery of high quality payroll processing
• and support to internal and external clients of ADP as well as daily
• participation in Payforce team and associated operational activities.

Key Responsibilities

• * Responsible for managing the payrolls for a portfolio of clients,
• encompassing a range of payroll configurations, i.e. weekly, fortnightly and
• monthly payruns.
• * Ensure the success of the total payroll process for any client as allocated
• in
• accordance with the relevant client agreements and the standard ADP MPS
• processes and procedures
• * Accurate and timely production of the payroll and EFTs, from appropriate and
• approved documentation
• * Maintenance of accurate and up to date pay details in respect of each
• employee, with only approved alterations made to these details
• * Timely preparation of long service leave, terminations and other payroll
• related payments and returns, referred from the client coordinator
• * Any corrections to pays are processed and paid in a timely manner
• * All pay records, in respect of pay corrections, are properly updated
• * Adherence to all statutory requirements
• * Ensuring quality control of data entry, for own client base and others
• * Processing retrospective payments where appropriate.
• * Processing of leave payments
• * Processing amendments to master-file data
• * Creating new employee details
• * The completion of month end and year end processing
• * Effective management and timely response of pay related queries – emails,
• phone calls and first line help desk queries
• * Assist in the collation of data for service level reports and the recording
• and
• analysis of pay related errors
• * Daily issue management and closure of technical issues
• * Promptly resolve client issues and/or escalate matter as required
• * Achievement of Payforce & individual KPIs in line with department KPIs and
• goals
• * Work flexible hours when required 

• Experience : 

• * Minimum 1 – 5 years Customer Service experience a large team environment
• * Minimum 2 – 5 years Payroll processing experience with payroll over 200+
• staff -
• managing the processing of multiple payroll runs, including weekly,
• fortnightly and monthly
• * Strong analytical and problem solving experience
• * Commitment to delivering World Class Service
• * Demonstrated effective communication to both clients and internal staff
• (written and verbal)
• * Understanding of current Australian payroll legislation
• * Knowledge of Payforce system
• * Sound experience with MS Office skills – Outlook and Excel
• * Ability to work under pressure of time constraints with ability prioritise
• client
• issues
• * Display excellent phone standards and prompt issue resolution

• Certifications /Qualifications

• Tertiary Qualifications (Cert IV / Diploma within Business / Administration or
• related tertiary qualifications) or relevant experience may be accepted in lieu
• of formal qualifications.

• Skills

• * End to End Payroll
• * Planning & Scheduling
• * Stakeholder Management
• * Process Improvement
• * Accuracy and Attention to Detail
• * Service Delivery
• * Results Accountability
• * Risk Management