About

It's fun to work in a company where people truly BELIEVE in what they're doing! Please come and work for us We're committed to bringing passion and customer focus to the business. Do you want to be part of an exciting market-leading business that can help your career scale to new heights? Then read on! Position: Assistant Manager - Fulham Hours Per Week: 40 Pay Rate: £13.90 - £15.40 per hour At MERKUR Slots we are passionate about our customers, we just love giving them a warm welcome. Giving customers a great experience comes with ensuring we give them the best service that keeps them coming back to us time after time. Our colleagues are the heart of our venues that’s why we invest in training (ours is 1st class!) and support you to be the best you can be – don’t worry if you are not an expert within our industry – we will take care of that. We have a rare opportunity for an enthusiastic Assistant Manager to join our team and be part of one of our established venues. We are one of the most respected brands in high-street gaming in the UK. Who Are Merkur? MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand. Have we got your attention? Want to know what’s in it for you? About you: We are looking for a dynamic Assistant Manager who will work alongside the Venue Manager to train and develop the team, plan new promotions and initiatives and contribute to the success of your venue, you'll also ensure the very highest standards of presentation and customer services – your aim will be to make your venue the best in town, for customers to visit and for your colleagues to work in. Proven experience as an Assistant Manager or similar role within the gaming, retail, hospitality, or similar industry Excellent customer service skills Attention to detail Experience with leading and managing a team Ability to be flexible and adaptable Flexibility to work both day and night shifts (if your venue is a 24-hour operation) A willingness to learn and develop Benefits: 28 days holiday (including Bank Holidays) Quarterly Bonus Scheme Excellent Career Progression Opportunities Contributory Pension Scheme Life Assurance Discounts with high street retailers and restaurants through our benefits portal Employee assistance programme Duties include but not limited to: Deputising for the venue manager in looking after the performance and profitability of a licensed gaming centre Champion company standards and best practice within venue. Ensure marketing, promotional activities and events are delivered correctly. Ensure physical and personal security is maintained. Cash/assets are controlled, and any risk of loss is minimised Excellent customer service at all times, building and maintaining relationships with regular customers. Operate in accordance with LCCP. Aid in the training and development of other team members. Ensure that staff are being properly managed and any instances of poor performance or misconduct are reported correctly Market and competitor awareness To ensure venue cash collections are carried out in accordance with Company procedures. To monitor and analyse machine income levels. To assist the venue manager to achieve KPIs and audits. Adhere to all health and safety practices and procedures ensuring the venue operates in a safe manner. Ensure that all administration tasks are completed at the correct time and to the required standard. To actively manage and promote safeguarding and social responsibility measures. To respond positively, promptly and appropriately to all customer feedback / enquiries. To assist in security investigations as necessary. To maintain a high standard of personal presentation and ensure that all employees always adhere to the brand dress code. To actively discourage harassment, bullying, victimisation or discrimination of any kind against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief. Want to know more? Apply today and our recruitment team will be in touch! MERKUR Slots does not, under any circumstances, make hiring or employment decisions on the basis of any prohibited ground; including but not limited to age, disability, gender reassignment, marriage and civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation or any other basis protected by law or prohibited by Company policy. MERKUR Slots is committed to a safe and welcoming work environment where harassment of any kind will not be tolerated. INDSUPASSM If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! MERKUR Casino UK operates a number of venues throughout the UK with over 220 Adult Gaming Centres under the MERKUR Slots brand and a Merkur Casino, based in Aberdeen. MERKUR Slots showcases the latest digital “slot gaming” products in convenient high street locations, providing a modern casino feel, whilst Merkur Casino in Aberdeen provides the traditional casino experience. Our focus is on providing our customers excellent customer service, in a safe and modern environment, with teams that work together to deliver an exceptional customer experience. Find out more about us and our brand by visiting our website https://merkurcasinouk.com/career-opportunities/