About

• Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Manager on Duty in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.
• Position: Full Time
• Salary Range $77,000 - $79,000 AUD

Position Summary

• Manage day-to-day operations and ensure the quality and standards of the hotel are met
• Assist guests arriving and departing the hotel through the check in and departure process
• Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
• Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
• Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
• Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
• Build and strengthen relationships with existing and new travellers to enable future bookings
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.

About You

• Experience with OPERA property management system or similar
• 1 Year Relevant experience in a similar managerial role
• Working rights in Australia
• Enthusiastic to escalate your career
• Self-motivated, driven and energized in a fast-paced environment
• Armed with smart solutions and a can-do attitude
• Four Points is part of Marriott International's Select Stays portfolio, which has committed to putting people first for 90+ years. Apply now!
• At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.