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• Your role at St John of God Richmond We are seeking applications for a Manager Administrative Operations to join our Patient Services Administration team at North Richmond NSW, on a permanent full-time basis. This role manages a diverse number of caregivers across all non-clinical administrative areas, coordinating rosters as well as making efficient use of the resources available and using the skills of the team to provide the best all round administrative service to the hospital. The Position Oversee the reception and administration teams for: The main hospital, Medical Centre practice management, Counselling & Therapy Centre, Ward Clerks, Health Information Services, billing and debt collection liaison with Group Accounts Receivables, other non-clinical administrative roles throughout North Richmond Hospital. Monitor the provision of exceptional customer service to patients, fellow caregivers and visitors. Ensure appropriate training is provided to caregivers to enable caregivers to be trained up across areas to ensure appropriate support to cover periods of leave and caregiver absences. Manage productivity and staffing levels across all administrative areas in accordance with budget. Liaise with other managers to ensure appropriate delivery of administrative services. Work collaboratively with the Shared HIS Centre to ensure that all the health records are scanned with all the information required for coding, in accordance with SLAs. Review and monitor administrative systems, processes and procedures Responsible for data collection management i.e. clinical indicator management/reporting. The ideal candidate will bring at least five years’ experience in a senior health service operations or administrative role, along with proven success in managing front line health service teams Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $103,303 to $114,732 per annum, plus 12% Superannuation Permanent full-time, working 38 hours per week Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation A healthy work-life balance through flexible work options, additional purchased leave & well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance For all enquiries contact David Burns, Chief Executive Officer on 0406 477 772. If suitable candidates are identified advertisement may close prior to listed date At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us.