About

• Be part of a purpose-driven team making a real impact.
• Work in a supportive, inclusive, and agile environment.
• Access to ongoing learning, certifications and professional development.
• Flexible hybrid work options and great benefits.
• We’re seeking a highly skilled and experienced Systems Engineer to join our dynamic team. This role is ideal for someone who thrives on solving complex technical issues, providing advanced support across infrastructure, networks, and systems, and mentoring junior team members. You’ll be responsible for managing escalated support requests, implementing robust IT solutions, and ensuring the stability and security of our technology environment for our clients.
• If you’re passionate about innovation, proactive problem-solving, and delivering exceptional service, we’d love to hear from you.
• About Us
• We’re The Missing Link - one of Australia’s most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we’ve helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you’re valued, challenged, and supported to grow.
• We are THE MISSING LINK between where you are and where you want to be.
• This is a great time to join our Service Operations Team as it embarks on a transformational journey to support the growth of our business. Reporting to our Service Operations Manager, you will be a key member of our fast-paced team.

Key Responsibilities

• Manage and troubleshoot L3 incidents (P1/P2) with a view to apply permanent measures
• Perform minor and major infrastructure changes
• Take a lead role in reviewing IT environment and technically providing fit for purpose recommendations
• Mentor our L1/L2 team by knowledge sharing
• Proactively identify and raise technical issues that could lead to potential risks
• Be a champion to document and update technical knowledge base
• Participate in rotational On-Call responsibilities
• Serve as a technical advisor, guiding decisions with evidence and industry best practices
• Minimum 6 years’ experience or more as a Systems Engineer or similar role
• Readiness to perform and grow within a fast-moving MSP environment

Proven record and hands-on experience for core technologies like

• Microsoft Stack (Azure, M365, Exchange Online, AD/EntraID, Intune, Autopilot)
• Email Routing and Security Gateways (Mimecast, Defender)
• Endpoint protection (Sophos, CrowdStrike, Defender or similar)
• Basic Network knowledge
• A security-first mindset (compliance & risk) with a proactive approach to prevention
• Exceptional level of professionalism, organisational skills and efficient time management (timesheets)
• Strong interpersonal and communication skills that inspire trust, influence outcomes, and demonstrate role-model leadership
• To be successful in this role you will be an autonomous and proactive individual with a keen willingness to learn and always be curious to enhance your knowledge and skills through our well supported training program.
• Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.

Here are some of the best things about working at The Missing Link

• Flexible working arrangement - hybrid with 3 days in office per-week
• Supportive environment and fun collaborative culture
• Training / mentoring programs
• Regular, fun social events
• Daily breakfast, monthly staff lunch