Call Box exists to grow people. We believe that everyone wants to become a better version of themselves, and we work hard to provide software and a culture that maximizes that growth mindset. We hire smart and ambitious doers in order to set them loose in an exciting and complex technology business where they will build, sell, and deploy Artificial Intelligence solutions that help our clients grow their bottom line. Our solutions attack one of the biggest business problems in existence today: the phone.

As the Junior Site Reliability Engineer, you will need a solid foundation in Linux system administration, software engineering, networking, and cloud infrastructure to join our SRE team. This is a hands-on role where you will collaborate closely with development teams to shape scalable, resilient systems and help maintain our expanding AWS environments. 

What You'll Do:  

• Design, implement, and maintain cloud infrastructure using?Terraform/OpenTofu. 
• Provide architectural guidance and support to development teams across services and environments. 
• Define and monitor SLO’s?and SLA’s.
• Participate in incident response: triage, containment, and root cause analysis. 
• Administer Kubernetes clusters. 
• Contribute to the evolution of our observability stack, including distributed tracing and log aggregation. 

 Ideal Candidates will have strong working knowledge in the following core operational areas:  

• Git 
• Terraform/OpenTofu   
• Kubernetes 
• Linux?system interfaces, administration, and networking 
• AWS cloud services and architecture 
• Distributed tracing tools and techniques. 
• Log aggregation 

Required Soft Skills: 

• Ability to communicate well across teams, especially in high-stress situations. 
• Must possess the ability to learn rapidly 
• Be self-directed; find and solve problems independently without having to be prompted. 

What's in It for You?  

• Competitive salary package (immediate PTO). 
• Full benefits package. 
• Fidelity 401k with company match. 
• Fun perks including a monthly gym reimbursement, a monthly wellness reimbursement, and a monthly reading allowance.  
• Weekly catered breakfast, Employee of the Month rewards, regular company events, and bi-weekly happy hours.  
• Opportunities for continued career growth within the organization.  
• Fun and collaborative work environment.