About

• About Us
• Welcome to the height of luxury, where heritage wonder and contemporary flair collide. Centrally positioned in the heart of Circular Quay, InterContinental Sydney extends breathtaking panoramic views of the Sydney Opera House and Sydney Harbour Bridge.

• Set within the beautifully restored Treasury Building of 1851, InterContinental Sydney is renowned as one of the city’s prized icons. With 509 guest rooms including 28 luxury suites, an award-winning and world class Club InterContinental lounge and vibrant dining venues, a complete five-star experience awaits.
• InterContinental Sydney provides exceptional experiences that our guests remember for a lifetime. As a distinguished 5-star luxury hotel, we pride ourselves on impeccable service, attention to detail, and personalized guest experiences. We are now seeking a Concierge Supervisor to join our world-class team and lead with passion, grace, and professionalism.
• Your Role- Inspire Incredible
• Reporting to an experienced and high-profile Chief Concierge as Concierge Supervisor, you will oversee the daily operations of the Concierge desk, ensuring that every guest receives unmatched service from arrival to departure. You will support and guide the Concierge and Bell team, facilitate VIP arrangements, and act as a key point of contact for guest requests, ensuring each experience is tailored, seamless, and unforgettable.

Key Responsibilities

• Supervise and support the Concierge & Bell team to deliver outstanding guest service at all times
• Coordinate personalized services including restaurant reservations, transportation, sightseeing tours, and special guest requests
• Ensure all VIPs and repeat guests receive bespoke service in line with brand standards
• Maintain strong local knowledge and partnerships to provide the best recommendations to guests
• Handle guest complaints and feedback with professionalism and urgency
• Train and mentor new concierge and bell team members
• Maintain the smooth flow of communication between Front Office, Guest Relations, Food and Beverage and other departments
• Uphold the hotel’s standards of service, appearance, and etiquette at all times
• About You
• Minimum 2 years of experience in a 5-star hotel concierge or guest services role; prior supervisory experience is an asset
• Impeccable communication and interpersonal skills
• Fluent in English; additional languages highly desirable
• Exceptional knowledge of local attractions, dining, and entertainment
• Ability to lead and motivate a team in a fast-paced luxury environment
• Flexibility to work shifts, including evenings, weekends, and public holidays
• Immaculate personal presentation and the highest level of personal grooming
• Full NSW Drivers License
• Must have full Australian working rights. We are not accepting Working Holiday Visa or Student Visa for this role as we require fulltime hours with opportunity for longer term development
• Join Us
• If you have a passion for luxury service, a love for hospitality, and the drive to lead by example, we invite you to bring your talents to InterContinental Sydney
• Designer Uniformed complimentary drycleaned
• Complimentary meal on shift with regular colleague appreciation lunch & dinner events
• Paid birthday leave
• Enhanced parental leave program
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation, food and beverage
• A massive colleague discounts platform for all your favourite brands and retailers
• We are proud to be InterContinental Sydney and proud to be IHG and we know you will be too.
• Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
• Visit https://careers.ihg.com/ to find out more about us.