About

• Position Title:  Implementation Project Manager

• Reporting Line:  Implementation Manager

Position Purpose

• Deliver World Class Service to our clients through the provision of
• Implementation and Consulting services. Responsible for planning, monitoring and
• managing the delivery of a portfolio of projects to meet agreed deliverables,
• scheduled timeframes, and allocated budgets.

Key Responsibilities

• * Develop a comprehensive implementation plan for all projects in line with
• ADP’s methodology (includes deliverables document and project management
• plan).
• * Delegate and manage tasks and responsibilities to project team members.
• * Manage issue resolution and follow-ups for all projects.
• * Manage the ongoing quality of deliverables.
• * Attend and chair project Steering committee meetings.
• * Ensure billing is in accordance with contractual arrangements.
• * Monitor project costs, milestones and invoicing to recover costs as they are
• incurred and forecast and variation.
• * Escalate issues to the Implementation Leader on a periodic basis or as
• required.
• * Manage project post implementation review process and coordinate agreed
• actions with the Implementation Leader.
• * Provide guidance and facilitate communication to stakeholders regarding the
• implementation of deliverables, project concepts, and schedules to ensure
• management of client expectations.
• * Setting ground rules with client’s Project Manager for the project according
• to the ADP Project Management Methodology.
• * Establish and maintain project files, according to the ADP Project Management
• Methodology.
• * Ensure Client requirements are clearly communicated and understood.
• * Delegate tasks and responsibilities to project team members.
• * Follow up and monitor delegated tasks and responsibilities and ensure
• compliance with ground rules and milestones.
• * Liaise between the client and ADP Client Services, including Client Project
• Manager, project team members, ADP Client Service leaders and Sales
• consultants.
• * Manage client project expectations.
• * Provide an escalation point for project issues.
• * Foster teamwork and ownership of team task.
• * Manage the ongoing quality of service provided.
• * Identify and apply improvements for implementations and methodology.

Experience

• * 3 - 8 years of experience working in a complex operational / implementation /
• service delivery role.
• * Demonstrated experience in a Project Management role.
• * Payroll Implementation experience.
• * Planning and resource scheduling skills or experience
• * Ability to manage and lead a team of people
• * Ability to write project documentation including
• * Written plans
• * Timetables
• * Gantt charts
• * Implementation plan / Change Management plan
• * Risk assessment plan
• * Project budget
• * Cost-benefit analysis
• * Statements of work for suppliers and service providers
• * Quality assurance report

Certifications / Qualifications

• * Tertiary qualification in a related field
• * 3-5 years' Systems Implementation Experience
• * PMBOK or other PM Qualifications
• * Membership of PMI or AIPM