About

• Position Title

• Implementation Consultant PSG

• Reporting Line

• Service Support Manager

• Position Purpose

• Support the Service Support Manager to achieve all departmental KPIs through the
• successful provision of Consulting and Implementation services to ADP Clients in
• line with agreed standards and timeframes.

• Key Responsibilities

• ·       Define client requirements, provide gap analysis, document, build and
• configure the outcome of these efforts

• ·       Partner with internal and external client stakeholders to develop an
• executable plan that accounts for both functional and technical work streams of
• the project

• ·       Provide best practice solutions based on customer defined business needs
• and business rules

• ·       Successfully implement products and associated services within required
• timeframes

• ·       Communicate with client throughout Implementation lifecycle – including
• face to face, written and verbal communication

• ·       Anticipate, identify, and analyse risks, problems, and opportunities –
• establishing priorities and efficiently allocating and utilising resources for
• resolutions.

• ·       Apply project methodology – planning, follow up, reporting and quality
• assurance

• ·       Review and measure progress against specified criteria and deliverables,
• developing and implementing suitable corrective action as required

• ·       Successfully communicate at all levels of seniority in all mediums, and
• display personal integrity and professionalism in all dealings with colleagues
• and clients

• ·       Act as subject matter expert by keeping up to date with technology and
• legislative developments as they relate to the product

• ·       Demonstrate high level of customer service across all internal and
• external stakeholders, in a fast paced and high pressured environment.

• ·       Development and maintenance of good working relationships with other
• Associates in accordance with ADP values

• ·       Ensure cooperation and sharing of skills and expertise

• ·       Ensuring all relevant issues and activities are entered into management
• systems

• ·       Achievement of team and individual KPIs

• ·       Responsible for driving own personal development plan

• ·       Anticipate risk and capture on ADP’s Implementation Risk and Issues
• register, actioning accordingly and escalating to management where required

• ·       Conduct post Implementation reviews, share learnings and ensure as part
• of continuous improvement requirements

• Experience

• ·       Strong stakeholder management and customer service / client facing
• consulting experience within an Implementation / Service Delivery environment

• ·       Demonstrated experience within an Implementation environment, with an
• excellent understanding of payroll, payroll applications including Time &
• Attendance and processing

• ·       Experience with project management methodology, with demonstrated
• success in previous roles

• ·       Demonstrated understanding of ADP management systems or corporate
• enterprise reporting systems, e.g. CRM.

• ·       Experienced with the ‘build and configuration’ of products/systems

• ·       Strong ability to identify client risks and provide options for
• resolution

• ·       Proven experience in data mapping, data conversion and data integrity

• ·       Advance understanding of interface technologies and data exchange
• between payroll and third-party systems (e.g., SAP, Oracle etc.)

• ·       Experience in Microsoft applications such as MS Project, Word, and Excel

• ·       Experience working within a matrix organisation for a US owned
• organisation preferred.

• ·       Demonstrated experience working on multiple projects, with the ability
• to multi-task and prioritise work, in accordance to tight deadlines and pressure

• Certifications / Qualifications

• Tertiary qualification with a business-related field, or Information Technology

• Proven experience in a similar role may be taken in lieu of formal qualification

• Project Management certification ideal

• Skills

• ·       End to End Implementation

• ·       Results Accountability

• ·       Service Delivery

• ·       Solutions focused

• ·       Time Management

• ·       Product knowledge

• ·       Stakeholder Management

• ·       Planning & Scheduling

• ·       Analysis / Judgement

• Key Stakeholders

• Implementation Managers, Consultants – ES Australia

• Relationship Managers

• Offshore Associates – ES International

• Sales Associates – ES Australia

• Managed Services, including Support – ES Australia

• ADP Clients