About

ICT Support Engineer – Ravenhall VIC

Kogan People Solutions, recruiters, are working with a leading sustainability and green building consultancy specialising in energy-efficient solutions and government rebate programs aimed at reducing utility costs and environmental impact. This well-established business operates in Victoria and New South Wales, providing a range of energy-efficient and water-saving products to both residential and commercial customers.

They are now seeking a qualified and experienced ICT Support Engineer to ensure the smooth operation of the IT systems and infrastructure.

About the role:

You will be responsible for providing engineering support solutions, maintaining and optimising IT infrastructure, troubleshooting hardware and software issues, and ensuring system security and performance. This role plays a critical part in supporting business operations and maintaining a secure, efficient digital environment.

• Salary: Negotiable in the range of $100k to $110k plus superannuation per annum.

• Tenure: Full time and ongoing.

• Location: Ravenhall, VIC

Key responsibilities include but are not limited to:

• Analyse complex user and system requirements to design, test, and implement robust ICT support strategies and infrastructure solutions.

• Engineer and optimize the Microsoft 365, Active Directory, and cloud-based environments to ensure high availability, security compliance, and operational efficiency.

• Conduct detailed Root Cause Analysis (RCA) on recurring technical faults to develop permanent resolutions and preventative maintenance schedules.

• Evaluate and improve ICT infrastructure performance through regular capacity planning, technical quality audits, and system health checks.

• Design and implement cybersecurity protocols, system backup strategies, and disaster recovery procedures in strict accordance with organisational policies and risk frameworks.

• Develop and maintain high-level technical documentation, Standard Operating Procedures (SOPs), and knowledge base articles to standardise support delivery.

• Provide technical expertise for escalated issues related to sustainability assessment platforms and consultancy software tools.

• Coordinate with external ICT vendors to ensure service level agreements (SLAs) are met and technical integrations are seamless.

• Analyze training needs and provide guidance to staff on system usage, cybersecurity best practices, and new technology adoption.

Qualifications skills and attributes we will look for as we review applications:

• Applicants will be expected to possess at least a highly relevant bachelor’s degree or agreed alternative.

• Applicants will be expected to demonstrate at least 1 or more years of relevant ICT support or systems engineering experience.

• Strong knowledge of Windows Server and desktop environments

• Experience administering Microsoft 365 and cloud-based systems

• Sound understanding of networking principles (TCP/IP, DNS, DHCP, VPN)

• Experience in proactive system monitoring, troubleshooting, and performance tuning

• Interested in technology whilst working in a busy environment.

• Strong stakeholder service orientation and communication skills

• Ability to analyse and evaluate complex technical issues

• High attention to detail and documentation accuracy

• Ability to work independently and collaboratively

***You must have unrestricted full time Australian working rights to be considered.***

Applications

Please respond to the recruiters using the facilities on this site, and ensure you attach your updated CV.

Kogan People Solutions are grateful for all applications, but kindly note that they will only respond to shortlisted applicants.

Kogan People Solutions – recruitment excellence